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<DIV><FONT face=Arial size=2>Hi, </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>My site config is here..</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2># For mysql and oracle, we set this size at 10
megabytes.<BR># If you're running a postgres version earlier than 7.1, you will
need<BR># to drop this to 8192. (8k)</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Set($MaxAttachmentSize , 10000000);</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2># $TruncateLongAttachments: if this is set to a
non-undef value,<BR># RT will truncate attachments longer than
MaxAttachmentSize.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Set($TruncateLongAttachments , undef);</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2># $DropLongAttachments: if this is set to a
non-undef value,<BR># RT will silently drop attachments longer than
MaxAttachmentSize.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Set($DropLongAttachments , undef);<BR></FONT></DIV>
<DIV><FONT face=Arial size=2>It looks like any attachment more than 1MB emailed
to create ticket doesn't get through. I have few questions.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>1) How do I set RT up so that it creates tickets
even if the attachment is more than 1 MB? </FONT></DIV>
<DIV><FONT face=Arial size=2>2) How can I increase the attachment size to mroe
than 1 MB?</FONT></DIV>
<DIV><FONT face=Arial size=2>3) How do I tell the client if the attachment has
been refused because of the size?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I think that is all for now.</FONT></DIV>
<DIV><FONT face=Arial size=2><BR>Thanks in advance.</FONT></DIV><FONT face=Arial
size=2>
<DIV><BR>Kind regarrds,</DIV>
<DIV>Abilash Praveen M</DIV></FONT></BODY></HTML>