<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
<font size="-1"><font face="Helvetica, Arial, sans-serif">The is an
confusing explanation of what you are trying to do...<br>
<br>
So are you saying you want a user without privileges to be able to
query in RT?<br>
<br>
You can grant permissions for a user to see all the tickets in a queue.
But you also have to grant them user rights as well...<br>
<br>
Is that what you are asking?<br>
</font></font><br>
Jeremy Stinson wrote:
<blockquote cite="mid031901c5cab2$7aa4fe70$7bc81fac@readytechs.com"
type="cite">All,
<br>
<br>
Sorry if this has been answered before but I am rather new to RT (good
product though). I have created a couple of queues for some customers
and assigned a group restricted permissions to these queues. When a
"rights restricted" user goes into query builder they will only see the
Queues that they are part of. But, they have the ability to see all
Owners, especially those who do not have rights to the queue.
<br>
<br>
My guess is that this is because the tool wasn't designed to allow
"customers" to access their queues as an unrestricted user. If this is
the case, then it is fine, I might just have to hack at the perl.
<br>
<br>
If "customers" are supposed to be restricted users, then is there a way
to have them be able to see ALL of the tickets that are part of their
queue and not just the ones that are owned by them???
<br>
<br>
Thanks in advance for your help and sorry for my ignorance.
<br>
<br>
PS I did do some looking around to find these answers, I just was not
able to find them in the WIKIs or the archives.
<br>
<br>
Thanks,
<br>
<br>
Jeremy <br>
_______________________________________________
<br>
<a class="moz-txt-link-freetext" href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>
<br>
<br>
Be sure to check out the RT Wiki at <a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a>
<br>
<br>
Buy your copy of our new book, RT Essentials, today! <br>
Download a free sample chapter from <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a>
<br>
</blockquote>
</body>
</html>