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<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>I have successfully installed RT on a W2K box and
have managed to get to the stage where tickets can be created via email (using the
supplied fetchmail).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>However, I don’t seem to be getting very far
with email replies and sending emails from RT.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>As it stands .content and .envelope files are being
created in \Request Tracker\Common\emailrelay\spool but they are not being
forwarded to our mail server (on a different box). I am unable to obtain any
log messages when I flush – flush returns ‘OK’ and touches
each .envelope and .content file, but does nothing else.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>In essence then, I have two queries:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>Flush, or ‘poke’ function of emailrelay seems
not to be working correctly, how can I get some meaningful error logs which
might explain why ?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>Is it possible to avoid using emailrelay, and simply
have RT forward to our mailserver ? If so, what do I need to do ?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>I am using RT 3.0.12<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
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<FONT FACE="Century Gothic" SIZE="2">Michael Pickard<BR>Software Engineer<BR>Visit London<BR>6th Floor,
2 More London Riverside, London, SE1 2RR</FONT>
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<FONT FACE="Century Gothic" SIZE="2">Tel: +44 (0)20 7234 5857<BR>Fax: +44 (0)20 7234 5751<BR>www.visitlondon.com </FONT>
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<FONT FACE="Century Gothic">The Olympic and Paralympic Games - the greatest sporting prize. </FONT>
<FONT FACE="Century Gothic">Thank you London, thank you UK.</FONT>
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<FONT FACE="Century Gothic" SIZE="2">Visit London is the official visitor organisation for London. Visit London is partly funded by Partnership, the Mayor's London Development Agency and the Association of London Government.</FONT>
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