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<font size=3>At Wednesday 11/2/2005 12:35 PM, Shaun T. Erickson
wrote:<br>
<blockquote type=cite class=cite cite="">Your reply got me thinking ...
so I sent a ticket in from an account other than my own. I'm able to
reply to it just fine, from within RT. So why is it that I seem to only
not be able to reply to tickets I create via email?<br>
-- <br>
-ste </font></blockquote><br>
With the notify actor setting of 0, RT won't send mail to the 'actor' -
the thinking is that you've made the update so you don't need to be
notified of the update. You can, of course change the setting to 1 in
which case you will get the mail. Does that answer your
question?<br><br>
This has caused confusion for some of our users who aren't aware of this
feature and expect to see mail. We are about to introduce a user
preference that controls this so that the individual can choose what
behavior they want.<br><br>
Steve<br>
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