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<TD STYLE="BACKGROUND-IMAGE: url(http://www.visitlondon.com/uploads/10433emailBg2.gif); BACKGROUND-REPEAT: repeat-x"><A HREF="http://www.golondon.com/london_tv/" TARGET="_new"></A></TD>
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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I have successfully installed RT on a W2K
box and have managed to get to the stage where tickets can be created via email
(using the supplied fetchmail).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>However, I don’t seem to be getting
very far with email replies and sending emails from RT.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>As it stands .content and .envelope files
are being created in \Request Tracker\Common\emailrelay\spool but they are not
being forwarded to our mail server (on a different box). I am unable to obtain
any log messages when I flush – flush returns ‘OK’ and
touches each .envelope and .content file, but doesn’t appear to do
anything else.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>In essence then, I have two queries:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Flush, or ‘poke’ function of
emailrelay seems not to be working correctly, how can I get some meaningful
error logs which might explain why ?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Is it possible to avoid using emailrelay,
and simply have RT forward to our mailserver ? If so, what do I need to do ?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>rt.log reveals the following <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>(C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Action/SendEmail.pm:269)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Fri Nov 4 11:15:15 2005] [debug]:
We actually finished scrip 4 for transaction 598 (C:/Program
Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Scrip_Overlay.pm:372)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Fri Nov 4 11:15:15 2005] [debug]:
Now applying scrip 5 for transaction 598 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Scrip_Overlay.pm:345)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Fri Nov 4 11:15:15 2005] [debug]:
Now preparing scrip 5 for transaction 598 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Scrip_Overlay.pm:358)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Fri Nov 4 11:15:16 2005] [debug]:
Now commiting scrip 5 for transaction 598 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Scrip_Overlay.pm:365)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Fri Nov 4 11:15:16 2005] [info]:
<rt-3.0.12-123-598.18.6962890625@Visit <st1:City w:st="on"><st1:place w:st="on">London</st1:place></st1:City>>
#123/598 - Scrip 5 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Action/SendEmail.pm:92)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Fri Nov 4 11:15:28 2005] [debug]:
Now applying scrip 6 for transaction 598 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Scrip_Overlay.pm:345)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Fri Nov 4 11:15:29 2005] [debug]:
Now preparing scrip 6 for transaction 598 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Scrip_Overlay.pm:358)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Fri Nov 4 11:15:32 2005] [debug]:
Now commiting scrip 6 for transaction 598 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Scrip_Overlay.pm:365)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Fri Nov 4 11:15:32 2005] [info]:
<rt-3.0.12-123-598.15.9173583984375@Visit <st1:City w:st="on"><st1:place
w:st="on">London</st1:place></st1:City>> #123/598 - Scrip 6
(C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Action/SendEmail.pm:92)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Fri Nov 4 11:15:33 2005] [info]:
<rt-3.0.12-123-598.15.9173583984375@Visit <st1:City w:st="on"><st1:place
w:st="on">London</st1:place></st1:City>><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> No recipients found. Not sending.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I am using RT 3.0.12<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<FONT FACE="Century Gothic" SIZE="2">Michael Pickard<BR>Software Engineer<BR>Visit London<BR>6th Floor,
2 More London Riverside, London, SE1 2RR</FONT>
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<FONT FACE="Century Gothic" SIZE="2">Tel: +44 (0)20 7234 5857<BR>Fax: +44 (0)20 7234 5751<BR>www.visitlondon.com </FONT>
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<FONT FACE="Century Gothic">The Olympic and Paralympic Games - the greatest sporting prize. </FONT>
<FONT FACE="Century Gothic">Thank you London, thank you UK.</FONT>
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<FONT FACE="Century Gothic" SIZE="2">Visit London is the official visitor organisation for London. Visit London is partly funded by Partnership, the Mayor's London Development Agency and the Association of London Government.</FONT>
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<FONT FACE="Century Gothic" SIZE="2">The information contained in this e-mail is confidential and intended for the named recipient(s) only. If you have received it in error, please notify the sender immediately and then delete the message. If you are not the intended recipient, you must not use, disclose, copy or distribute this email. The views expressed in this e-mail are those of the individual and not of Visit London. We reserve the right to read and monitor any email or attachment entering or leaving our systems without prior notice.<BR></FONT>
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