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Torsten Brumm wrote:
<blockquote
cite="midiss.833d3579.6428.437369cd.a9f9f.59@webc1808.sczn.de"
type="cite">
<pre wrap="">Yes, this sounds also to me really usefull. I'm fighting at the moment with
the same situation.
Image the following: You are a helpdesk and you will choose under pressure
the options:
Category Type Item
Software Apple Failure
Software Apple Installation
Software Apple Update
Hardware HP Installation
Hardware HP Repair
Hardware HP Crash
Telco D2 New Number
Telco D2 Stolen
Etc.
</pre>
</blockquote>
Yes, I want to do similiar things to you, and I also have found
'category' nearly meet my requirement, and I am on the way to more
testing......<br>
Thanks all!<br>
<blockquote
cite="midiss.833d3579.6428.437369cd.a9f9f.59@webc1808.sczn.de"
type="cite">
<pre wrap="">If you now have a deeper look for the custom fields:
1. CF: Category -> Options are Software, Hardware and Telco. If you choose
Hardware
2. CF: Type -> will only shows the Entries for HP in this case and if you
choose one of them you get only
3. CF: Item -> the value from:Hardware:HP:Installation or Repair or Crash
This is i think a really usefull feature....
<a class="moz-txt-link-freetext" href="Callto://torsten_brumm">Callto://torsten_brumm</a>
Thanks in advance
....
: Torsten Brumm
: IT Security Engineer
:
: Kuehne + Nagel
: HAM - MI-C
:
: Ferdinand Strasse 29-33
: 20095 Hamburg
:
: +49 (40) 329 15 199
: +49 (40) 329 15 500
:
: <a class="moz-txt-link-abbreviated" href="mailto:torsten.brumm@kuehne-nagel.com">torsten.brumm@kuehne-nagel.com</a>
: <a class="moz-txt-link-abbreviated" href="http://www.kn-portal.com">www.kn-portal.com</a>
: icq: 78258840
....
</pre>
<blockquote type="cite">
<pre wrap="">-----Ursprüngliche Nachricht-----
Von: <a class="moz-txt-link-abbreviated" href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>
[<a class="moz-txt-link-freetext" href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] Im Auftrag
von Todd Chapman
Gesendet: Donnerstag, 10. November 2005 15:16
An: Jan Hudec
Cc: <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>
Betreff: Re: [rt-users] where can I found "dictionary" in RT 3.5.5?
On Thu, Nov 10, 2005 at 07:44:28AM +0100, Jan Hudec wrote:
</pre>
<blockquote type="cite">
<pre wrap="">I can't imagine how that would be useful. Perhaps I don't really
understand what you mean. How do you want to use it?
--
Jan 'Bulb'
</pre>
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<pre wrap="">Hudec <a class="moz-txt-link-rfc2396E" href="mailto:bulb@ucw.cz"><bulb@ucw.cz></a>
I think what he wants is a custom field that has options that
change based on the selection in another custom field.
Something that would require Javascript or XForms.
-Todd
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