<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
I have a related question to this one.....<br>
Is it possible to change the starting ticket number? The boss would
like the ticket numbers to be something like 1001, 1002, 1003...
instead of 1,2,3...<br>
<br>
Thanks,<br>
Jason<br>
<br>
Walmach, Joe wrote:
<blockquote
cite="midE00D1670E16BF849B254F7A0B8EED7BA035CE20C@pysmsx401.amr.corp.intel.com"
type="cite">
<meta http-equiv="Content-Type" content="text/html; ">
<meta name="Generator" content="Microsoft Word 11 (filtered)">
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:#606420;
text-decoration:underline;}
span.EmailStyle17
{font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
<div class="Section1">
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Is it possible to reset
the tickets back to zero? We’re
finished with our testing and want to go live but it would be good to
erase all
the test tickets first. Deleting them still holds them in the data base
with
the counter leaving off with the last ticket number. Truncating the
ticket
table in mysql (Linux) brought me back to zero but all new tickets
include the
original data in the history view. For example, ticket number 1 shows
what
transpired in the original ticket #1. I hope I’m not asking a question
that’s already been answered. I’ve searched the archives and only
found one incident of this question which went unanswered. Any help
would be
appreciated.</span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Thanks,</span></font></p>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"> </span></font></p>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;">Joe</span></font></p>
</div>
<pre wrap="">
<hr size="4" width="90%">
_______________________________________________
<a class="moz-txt-link-freetext" href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>
Be sure to check out the RT Wiki at <a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a>
Download a free sample chapter of RT Essentials from O'Reilly Media at <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a>
WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at <a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a></pre>
</blockquote>
</body>
</html>