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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Is it possible to reset the tickets back to zero? We’re
finished with our testing and want to go live but it would be good to erase all
the test tickets first. Deleting them still holds them in the data base with
the counter leaving off with the last ticket number. Truncating the ticket
table in mysql (Linux) brought me back to zero but all new tickets include the
original data in the history view. For example, ticket number 1 shows what
transpired in the original ticket #1. I hope I’m not asking a question
that’s already been answered. I’ve searched the archives and only
found one incident of this question which went unanswered. Any help would be
appreciated.</span></font></p>
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font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks,</span></font></p>
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12.0pt'> </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Joe</span></font></p>
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