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The Self Service could work, but there a user has to authorize. A
simple webform which will communicate directly to the RT can work. If
it is installed at a different box, i think the RT CLI can be helpfull
(if the CLI supports CF's)<br>
<br>
The way we do this at this moment is a webform, generating a mail,
which is parsed from the RT if it arrives at the RT Mailgate. This sets
the CF's and all other needed things.<br>
<br>
Torsten<br>
<br>
Joseph Micciche schrieb:
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<pre wrap="">Does RT have anything like that, I couldn't see anything in the RT
Essentials book or the wiki. If I wanted to have a form in my intranet
for example to submit a request to an RT queue would I just build the
form based on the default fields and custom fields I have created for
that queue and then just have the form send the submission to the
email associated with that queue? Is that the easiest way to do this?
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That is one way. Another simple way is to use the SelfService interface
that comes with RT as a base for your custom needs.
joe
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