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Jason,<br>
<br>
<br>
My company needed the same thing but not from the home page.
Creating a custom field is easy enough and you can apply that custom
firld to any queue, therefore allowing a query to be created with the
custom field, but again, that is within the query page, not from the
home page. We use RT 3.4.4. What's wrong with one extra click and going
to the query page?<br>
<br>
Kenn<br>
<br>
Jason Edwards wrote:
<blockquote
cite="middfff29f10512132228p8cec81dmfe1a1487f519a062@mail.gmail.com"
type="cite">
<div>Hello,</div>
<div> </div>
<div>I'm currently testing RT for use as our ticketing system. We're
providing support for various ISPs (each ISP is a queue) and one of the
custom fields for our queues is 'Username'. I would like to provide the
ability to search for a Username in a given queue on the home page,
to get a list of past tickets for the customer. This would give us a
history of the customers issues and would also allow us to reopen a
resolved ticket for the customer. I see that I could create a
component locally, similar to the Quick search or Quick create and add
it to my local copy of index.html, but I'm having a hard time finding
documentation to help me out (on the web and in RT Essentials), being
that it is a custom field.</div>
<div> </div>
<div>Has anyone done something like this before? I'd rather not have
our staff build a query everytime the need history for a customer.</div>
<div> </div>
<div>Thanks!</div>
<div>Jason</div>
<div> </div>
<div> </div>
<div> </div>
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