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Nathan,<br>
I wanted a similar effect. This file will alter the 'tag' to be
rt_name:Queue_name ... In my case, that becomes things like
ISP:NS_Support or ISP:NS_Admin<br>
<br>
I then use the RT_SiteConfig.pm to set a new SubjectRegex such as:<br>
Set($EmailSubjectTagRegex, qr/ISP:\w+/ );<br>
<br>
Change the "ISP" in the above to match to your current $rt_name (I
could have used $rt_name, but I hacked it for me :P :) try it and it
might make it all transparent for you... ).<br>
The SendEmail_Local.pm file I actually picked up through an old
install of RTx::Foundry - So compliments to the original author there
who let me stumble upon this 'trick'.<br>
<br>
Add the attached file into /opt/rt3/local/lib/RT/Action <br>
<br>
If you want to alter it further, it is fairly straight forward to
look in the attached file to see how its built. <br>
<br>
The advantage of doing it this way is its a clean 'overlay' that
will work when you upgrade RT.. the SendMail_Local just overwrites the
specific function it needs too. I had this working for 3.4.X and now
use it in my current 3.5.5 install.<br>
<br>
Hope this helps<br>
<br>
Adrian<br>
<br>
<br>
<br>
Nathanial Swallen wrote:
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<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">It doesn’t seem possible
to change the original
subject tag (with the company name) in the templates. How can I set
variable
subjects for each queue? This would make organization much more easy
for
internal use and would be more informative for customers when it comes
to
auto-replies and notifications.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
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<table class="MsoNormalTable" style="width: 100%;"
align="right" border="0" cellpadding="0" width="100%">
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<td
style="padding: 0.75pt 0.75pt 3pt 3pt; height: 0.75pt;" height="1"
valign="top">
<p class="MsoNormal"><b><font color="#6c6cff"
face="Verdana" size="1"><span
style="font-size: 8pt; font-family: Verdana; color: rgb(108, 108, 255); font-weight: bold;">Nathanial
Swallen</span></font></b><font color="#6c6cff" face="Verdana" size="1"><span
style="font-size: 8pt; font-family: Verdana; color: rgb(108, 108, 255);"><br>
<i><span style="font-style: italic;">Billing
Admin</span></i> <o:p></o:p></span></font></p>
</td>
<td
style="padding: 0.75pt 3pt 3pt 0.75pt; height: 0.75pt;" height="1"
valign="top">
<p class="MsoNormal"
style="text-align: right;" align="right"><b><font color="#6c6cff"
face="Verdana" size="1"><span
style="font-size: 8pt; font-family: Verdana; color: rgb(108, 108, 255); font-weight: bold;">iNode
/ Qualmax</span></font></b><font color="#6c6cff" face="Verdana" size="1"><span
style="font-size: 8pt; font-family: Verdana; color: rgb(108, 108, 255);"><br>
<a
href="http://maps.yahoo.com/py/maps.py?Pyt=Tmap&addr=488+Lincoln+St.&csz=Eugene%2C+OR+97401&country=us"
target="_blank"><font color="#6c6cff"><span
style="color: rgb(108, 108, 255); text-decoration: none;">488 Lincoln
St.<br>
Eugene, OR 97401</span></font></a> <o:p></o:p></span></font></p>
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style="padding: 0.75pt 0.75pt 3pt 3pt; height: 0.75pt;" height="1"
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<p class="MsoNormal"><font color="#6c6cff"
face="Verdana" size="1"><span
style="font-size: 8pt; font-family: Verdana; color: rgb(108, 108, 255);"><a
href="mailto:nathan@inode-x.com" target="_blank"><font color="#6c6cff"><span
style="color: rgb(108, 108, 255); text-decoration: none;">nathan@inode-x.com</span></font></a>
<o:p></o:p></span></font></p>
</td>
<td
style="padding: 0.75pt 3pt 3pt 0.75pt; height: 0.75pt;" height="1"
valign="bottom">
<table class="MsoNormalTable" align="right"
border="0" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td style="padding: 0.75pt;" nowrap="nowrap">
<p class="MsoNormal"
style="text-align: right;" align="right"><font color="#6c6cff"
face="Verdana" size="1"><span
style="font-size: 8pt; font-family: Verdana; color: rgb(108, 108, 255);">tel:
<br>
mobile: <o:p></o:p></span></font></p>
</td>
<td
style="padding: 0.75pt 0.75pt 0.75pt 3pt;" nowrap="nowrap">
<p class="MsoNormal"
style="text-align: right;" align="right"><font color="#6c6cff"
face="Verdana" size="1"><span
style="font-size: 8pt; font-family: Verdana; color: rgb(108, 108, 255);">541-868-2904<br>
541-579-1054 <o:p></o:p></span></font></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"
style="text-align: right;" align="right"><font color="#6c6cff"
face="Verdana" size="1"><span
style="font-size: 8pt; font-family: Verdana; color: rgb(108, 108, 255);"><o:p></o:p></span></font></p>
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size="3"><span style="font-size: 12pt;"><o:p></o:p></span></font></p>
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style="font-size: 1pt;"><o:p></o:p></span></font></p>
</td>
<td style="padding: 0in;">
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
</td>
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<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p></o:p></span></font></p>
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<table class="MsoNormalTable" style="width: 100%;" border="0"
cellpadding="0" cellspacing="0" width="100%">
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<td style="padding: 0in;">
<p class="MsoNormal" style="text-align: center;"
align="center"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><a href="http://www.plaxo.com/signature"
target="_blank"><i><font color="#777777" face="Verdana" size="1"><span
style="font-size: 7pt; font-family: Verdana; color: rgb(119, 119, 119); font-style: italic; text-decoration: none;">Want
a signature like this?</span></font></i></a><o:p></o:p></span></font></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><font face="Times New Roman" size="1"><span
style="font-size: 1pt;"><o:p></o:p></span></font></p>
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<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
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<pre class="moz-signature" cols="72">--
Adrian Carter
Technical Manager
Leading Edge Internet
Web <a class="moz-txt-link-freetext" href="http://www.lei.net.au">http://www.lei.net.au</a> <a class="moz-txt-link-freetext" href="http://support.lei.net.au">http://support.lei.net.au</a>
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail <a class="moz-txt-link-abbreviated" href="mailto:cartera@lei.net.au">cartera@lei.net.au</a>
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