<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">OK, I have RT installed on my Mac OS X Server. I am in the midst of trying to get a very simple RT set up going: i.e just the one queue I am trying to get things set up<DIV>to adjust for the fact that my machine is hosting too many domains at the moment. When I set it up I just used my domain e.g. support.example.com since that's the virtual domain where I'm running the server, but I really want all the email to come and go from example.com and as far as an identification message something as simple [Example #1] or even [Ex #1] would be best, as shorter allows the subject content prominence. So I changed $rtname in my Site config. But</DIV><DIV>nothing changed when I sent an email. </DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>What do I have to do to make the change. Also, is there something special I need to do so that my url subdomain support.example.com and my mail domain support.com are used as I want them to be used. Is there some sort of update command I have to issue after I change the configuration? Do I have to load changes in mysql by reloading somehow?</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV>BTW I did take a look at the Wiki and also some of the University web sites on RT. I noticed in the FAQ the suggestion that requests for assistance include various info; perl version, rt-verions, etc. Is there a script that will product this? I can type uname easy enough and I know that I just installed rt-3.4.4. But the cli command 'rt version' just gives the version of the command line interface rt 0.02, not full version info for RT.<DIV><BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><DIV>--</DIV><DIV>Josh Kuperman</DIV><DIV><A href="mailto:josh.kuperman@gmail.com">josh.kuperman@gmail.com</A></DIV><DIV><BR class="khtml-block-placeholder"></DIV><BR class="Apple-interchange-newline"></SPAN> </DIV><BR></DIV></BODY></HTML>