<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">Hello,<DIV><BR class="khtml-block-placeholder"></DIV><DIV>I have seen articles in the past about this issue though there was not a solution. I have an RT instance running on a Debian server and everything works fine but the Logout button once you login as a user. If you press the logout button it displays the following:</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;">%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from <A href="http://www.gnu.org">www.gnu.org</A>. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}}</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;"><&|/l&>You have been logged out of RT. <BR></SPAN></FONT><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;"><BR></SPAN></FONT><A href="http://tickets.stabletransit.com/NoAuth/%3C%25$URL%25%3E"><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;"><FONT class="Apple-style-span" color="#002FD7"><&|/l&>You're welcome to login again</FONT></SPAN></FONT></A><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;"> <%PERL> if (defined %session) { tied(%session)->delete; } $m->abort(); <%ARGS> $URL => $RT::WebBaseURL.""</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;">After it refreshes it has the following in the URL:</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="http://tickets.boxalert.com/NoAuth/%3C%25$URL%25%3E">http://tickets.boxalert.com/NoAuth/%3C%25$URL%25%3E</A><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;">Here is my current Apache 2 config settings and RT_SiteConfig.pm</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV><VirtualHost 209.61.177.250:80></DIV><DIV> ServerName tickets.boxalert.com</DIV><DIV> DocumentRoot /usr/share/request-tracker3.4/html/</DIV><DIV> AddDefaultCharset UTF-8</DIV><DIV> CustomLog /var/log/apache2/tickets.boxalert.com-access.log combined</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV># Adding the following for RT (the ticket tracker)</DIV><DIV> AddHandler fastcgi-script fcgi</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><Directory "/usr/share/request-tracker3.4/html"></DIV><DIV> Options FollowSymLinks ExecCGI</DIV><DIV> AllowOverride None</DIV><DIV></Directory></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV># Pass through requests to for noauth</DIV><DIV> Alias /NoAuth/ /usr/share/request-tracker3.4/html/NoAuth/</DIV><DIV> ScriptAlias / /usr/share/request-tracker3.4/libexec/mason_handler.fcgi/</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV></VirtualHost></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>#FastCgiIpcDir /tmp</DIV><DIV>FastCgiServer /usr/share/request-tracker3.4/libexec/mason_handler.fcgi -idle-timeout 120 -processes 4 </DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;">---- RT_SiteConfig.pm -----</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Times" size="4"><SPAN class="Apple-style-span" style="font-size: 16px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV># THE BASICS:</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Set($rtname, 'tickets.boxalert.com');</DIV><DIV>Set($Organization, 'boxalert.com'); </DIV><DIV>Set($CorrespondAddress , '<A href="mailto:rt@my.domain.com">rt@my.domain.com</A>');</DIV><DIV>Set($CommentAddress , '<A href="mailto:rt-comment@my.domain.com">rt-comment@my.domain.com</A>');</DIV><DIV>Set($Timezone , 'Europe/London'); </DIV><DIV># THE WEBSERVER:</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Set($WebBaseURL , "<A href="http://tickets">http://tickets</A>.boxalert.com");</DIV><DIV>Set($WebPath , ""); </DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I have also tried Set($WebPath , "/");</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>One thing I noticed that if I setup everything for <A href="http://tickets.boxalert.com/rt">http://tickets.boxalert.com/rt</A> and login, the logout button works without any problems. Anyone have any ideas why its doesn't work without the /rt as I have setup in the httpd.conf and RT_SiteConfig.pm</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Any help would be greatly appreciated. It would also probably benefit others in the future that have the same problem.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Thanks,</DIV><DIV>Jason B.</DIV></BODY></HTML>