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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello to all,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m using RT in my company, and we have a strict policy
about our <st1:place w:st="on">SLA</st1:place>’s. Our <st1:place w:st="on">SLA</st1:place>
is for 3 hours and 3 hours only.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I was wondering If it is possible to customize the “10
newest unowned tickets…” or the lists of tickets to show the “Created”
or the “Status Created” to be shown in minutes until 240 minutes, because
when it says 3 hours it can be from 3:00 to 3:59…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Does anyone have any idea in how to do this? Or where can I change…
I have already “scrambled” in my development environment but with
no success.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Best regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=navy face=Tahoma><span lang=PT
style='font-size:10.0pt;font-family:Tahoma;color:navy;font-weight:bold'>Pedro
Ponte<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'><a href="mailto:pponte@netcabo.pt"><span lang=PT>pponte@netcabo.pt</span></a></span></font><font
size=2 face=Tahoma><span lang=PT style='font-size:10.0pt;font-family:Tahoma'><o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color="#993300" face=Tahoma><span lang=PT
style='font-size:10.0pt;font-family:Tahoma;color:#993300;font-weight:bold'>TV
Cabo Portugal<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#993300" face=Tahoma><span lang=PT
style='font-size:10.0pt;font-family:Tahoma;color:#993300;font-weight:bold'>Direccao
de Redes e Serviço IP<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 color="#993300" face=Tahoma><span lang=PT
style='font-size:10.0pt;font-family:Tahoma;color:#993300'>Tel. +351215002259 <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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