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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi Everyone,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I just upgraded from Request Tracker V2.0.14 to V3.4.4 and
for the most part the upgrade went flawlessly. With an exception of a few
ticket links, a couple users and about 20 or so comments/attachments; 15300
tickets migrated nicely. Unfortunately, I also have one problem. Our site has
decided to add custom fields, as they are now available in Request Tracker V3.
So, I created the custom fields, set the ACLs needs so they could be used on
tickets, queues, groups, etc. The custom fields appear correctly, when you view
them in the configuration area, they show up on tickets, etc. Also, the fields
show up fine in the Query area. So, everything looks like it works. However,
when I try to enter information into a custom field, on a ticket, I get a “Could
not add new custom field value” message. Does anyone have any insights on
this issue?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am running RT 3.4.4, MySQL 4.1.15, httpd 2.0.55, mod_perl
2.0, perl 5.8.7, AssetTracker 1.2.1, DBIxSearchBuilder 1.35, Rtx:RightMatrix
02.05, Statistics 1.5 and a whole slew of CPAN modules. FYI, I did stop the web
server, remove /opt/rt3/var/mason_data/obj and restarted the web server when I
did all the upgrades and extensions to Rt 3.4.4<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thank you for your time.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Nick<o:p></o:p></span></font></p>
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