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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am using a scrip to automatically set the due date and
priority of a ticket based on a custom field called severity. This scrip is
currently working as it should. When a new ticket is created a scrip runs with
the condition: On Create and the action: Autoreply To Requestors with a custom
template that includes Due Date: {$Ticket->Due} in order to inform the
requestor of their tickets due date. Unfortunately the due date in the email
response is the default due date (not the one that’s set when our custom
scrip runs). Is there a way to manipulate the order in which scrips get
executed or should I be supplying the correct due date through some other
variable in the email template? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m running RT 3.4.4.1.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>-Matt<o:p></o:p></span></font></p>
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