<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"><HTML DIR=ltr><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"></HEAD><BODY><DIV><FONT face='Arial' color=#000000 size=2>Hi-</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT><BR>I'd like to discuss why RT doesnt allow
for editing the the comments and correspondance for any give ticket.</DIV>
<DIV> </DIV>
<DIV>I searched thru the archives, and there are a couple threads that when
people ask if you can, the answer is one of two things:</DIV>
<DIV> </DIV>
<DIV>1) No.</DIV>
<DIV> </DIV>
<DIV>2) No, its against the "philosophy" or RT3 (or Ticketing Systems).</DIV>
<DIV> </DIV>
<DIV>Is anyone up for a discussion on why the answers are that way? I feel that
the capability should be there, and should be a permissions setting.</DIV>
<DIV> </DIV>
<DIV>I dont see any reason why the editing of ticket comments or correspondance
shouldnt be a feature of RT (or ticketing systems). </DIV>
<DIV> </DIV>
<DIV>Done right, it can be a very good thing. It can provide:</DIV>
<DIV> </DIV>
<DIV>* cleaning up of tickets for readability</DIV>
<DIV>* condensing tickets to take out any fluff</DIV>
<DIV>* removing of mistakes (oops, i replied to the wrong ticket kind of
thing)</DIV>
<DIV> </DIV>
<DIV>Sure, I get that it could be used for evil, but so could other parts of the
system.</DIV>
<DIV> </DIV>
<DIV>So, i know that the archives say the answer is NO, but i'd like to
challenge that and see if anyone will bite and debate it.</DIV>
<DIV> </DIV>
<DIV>duncan</DIV></BODY></HTML>