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If killing old records in their entirety is your only concern - Then
use Ruslan's RTx::Shredder app to clean all tickets you have marked in
the DB as "Deleted".<br>
<br>
That will solve the "DB Clutter" issue without concern for messing
around with worry about 'editing tickets'.<br>
<br>
Now - An ability to dynamic filter the ticket display to only show X
updates or comments or whatever would be nice - but thats a different
request and more just a UI feature<br>
<br>
Oh - And to all - my comments before about absoloute integrity was not
so much in a 'gurantee in a court of law' - more that for the most part
people are accepting the data is accurate because not even I can fudge
it (Not allowing for direct DB manipulation - but this is true of any
electronic storage medium without signatures as stated)- I've never had
RT tickets tested in court but I've used them a number of times and
demonstrated the audit trail and that has been sufficent for my
purposes.<br>
Cheers<br>
<br>
Adrian<br>
<br>
Scott Courtney wrote:
<blockquote cite="mid200601022355.47582.scott@4th.com" type="cite">
<pre wrap="">On Monday 02 January 2006 23:00, Duncan Shannon wrote:
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">Consider situation: you add reply "it'll cost you 1000$" with misstake
(there should be 10000$). you submit message, see error and this
button. What are you doing? Click and change? Can you? Would RT notify
about change? What would be in notification? Do you want to think
about notifications at all?
</pre>
</blockquote>
<blockquote type="cite">
<pre wrap="">Now, you don't need to think about all this. You just press reply
again and write something like "I'm terribly sorry, I've done
misstake. Price is 10000$." No one automated diff algorithm generate
that for you.
</pre>
</blockquote>
<pre wrap="">Agreed, I think that since a reply went to the requetor, you dont need
to think about it... you need to send another message referencing your
mistake and provide a correct answer.
</pre>
</blockquote>
<pre wrap=""><!---->
I can see this point. I don't think the editing function is as important to
most of us as deletion, again because of the spam problem. I really don't
want my database clogged with advertising.
Scott
</pre>
</blockquote>
<br>
<pre class="moz-signature" cols="72">--
Adrian Carter
Technical Manager
Leading Edge Internet
Web <a class="moz-txt-link-freetext" href="http://www.lei.net.au">http://www.lei.net.au</a> <a class="moz-txt-link-freetext" href="http://support.lei.net.au">http://support.lei.net.au</a>
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail <a class="moz-txt-link-abbreviated" href="mailto:cartera@lei.net.au">cartera@lei.net.au</a>
</pre>
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