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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi Everyone,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Las Friday, I sent out a patch to RTx::Statis V1.7. After I
sent out the patch, I found another errors that was giving incorrect results.
So, below are the two patches I made to the software. FYI, the second patch
combines a previous patch submitted by another contributor to this list.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Take care!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Nick<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>/opt/rt3/share/html/RTx/Statistics/CallsMultiQueues/index.html</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>57c57<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>< % elsif ($status eq
"created") {<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>---<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>> % elsif ($status eq
"new") {<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>76a77,90<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>> % elsif ($status eq
"open") {<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>> %
$tix->LimitStatus(VALUE => $status);<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>> %
$tix->LimitLastUpdated(VALUE => $dates[$d]->ISO, OPERATOR =>
">=");<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>> % if
($dates[$d+1]) {<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>>
%
$tix->LimitLastUpdated(VALUE => $dates[$d+1]->ISO, OPERATOR =>
"<=");<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>> % }<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>> % }<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>> % elsif ($status eq
"rejected") {<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>> %
$tix->LimitStatus(VALUE => $status);<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>> % $tix->LimitLastUpdated(VALUE
=> $dates[$d]->ISO, OPERATOR => ">=");<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>> % if
($dates[$d+1]) {<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>>
%
$tix->LimitLastUpdated(VALUE => $dates[$d+1]->ISO, OPERATOR =>
"<=");<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>> % }<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>> % }<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>95c109<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>< % for (qw(resolved created deleted stalled)) {<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>---<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>> % for (qw(resolved new deleted stalled rejected
open)) {<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>/opt/rt3/share/html/RTx/Statistics/DayOfWeek/index.html</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>:<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>35c35<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>< %
$values{Statistics_Created_Count} = $counts[$d]{created};<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>---<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>> %
$values{Statistics_Created_Count} = $counts[$d]{new};<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>42c42<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>< % $values
{Statistics_Created_Count} = $Totals{created};<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>---<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>> % $values
{Statistics_Created_Count} = $Totals{new};<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>62c62<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>< my @things = qw(created
resolved deleted);<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>---<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>> my @things = qw(new
resolved deleted);<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>107c107<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>< created => 0<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>---<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>> new => 0<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>140c140<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'><
$counts[$day]{created} = 0;<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>---<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>>
$counts[$day]{new} = 0;<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>146,153d145<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>< } else {<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>< if($t->Status
eq "deleted") {<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>< $counts[(localtime($t->LastUpdatedObj->Unix))[6]]{deleted}++;<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>< $Totals{deleted}++;<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>< } else {<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>< $counts[(localtime($t->CreatedObj->Unix))[6]]{created}++;<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>< $Totals{created}++;<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>< }<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>155c147,153<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>< }<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>---<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>> if($t->Status eq
"deleted") {<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>> $counts[(localtime($t->LastUpdatedObj->Unix))[6]]{deleted}++;<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>> $Totals{deleted}++;<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>> }<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>> $counts[(localtime($t->CreatedObj->Unix))[6]]{new}++;<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>> $Totals{new}++;<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 face="Courier New"><span
style='font-size:9.0pt;font-family:"Courier New"'>> }<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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