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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We are using RT as a support ticket system, and would like
to use a pager along with the system. I’m currently using code to change
the priority of the ticket if a header exists. I would like to create a scrip
that would send an email to a specific address if the priority of a ticket is
changed above a certain threshold. I would modify my code that changes the
ticket to send the email, but then it wouldn’t be logged in WebRT as
being sent, and it also wouldn’t work if a priority was escalated after
creation.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Has anyone tried this?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p><b><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold'>Brad Pinkston<br>
Sr. Linux Systems Administrator<br>
</span></font></b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>E: <a href="mailto:bradp@newmediagateway.com">bradp@newmediagateway.com</a><br>
O: 214.206.3485<br>
M: 469.682.6487<br>
F: 303.496.2712<br>
<a href="http://support.newmediagateway.com/">http://support.newmediagateway.com</a><br>
<img border=0 width=192 height=34 id="_x0000_i1025"
src="cid:image001.jpg@01C61CE9.6FD44DA0"></span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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