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<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Request Trackers,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I've just upgraded to <span class=SpellE>RTx::<span
class=GramE>Statistics</span></span><span class=GramE> <span
style='mso-spacerun:yes'> </span>v1.8</span>. It looks great and works
fine, apart from one <span class=SpellE>niggle</span>...<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>When I view 'Tickets per day in Multiple Queues by
status' every day in the range reports the number of tickets created in
that queue since RT was enabled. This happens for single & multi-queue
queries, regardless of the query status. Here's an example of the header
accompanying a dodgy result set "</span></font><span class=titleboxtitle><b><font
size=2 color=black face=Helvetica><span style='font-size:9.5pt;font-family:
Helvetica;color:windowtext;font-weight:bold'><a
href="http://www.hpa-bioinfosupport.org.uk/RTx/Statistics/OpenStalled/index.html?queues=Bioinformatics&sDay=14&sMonth=0&sYear=2006&eDay=24&eMonth=0&eYear=2006&weekends=1"><font
color=black><span style='color:windowtext;text-decoration:none;text-underline:
none'>Tickets with Status <span class=GramE>ARRAY(</span>0x9b45f2c) in
Bioinformatics, per day from Sat Jan 14 2006 through Tue Jan 24 2006</span></font></a></span></font></b></span><span
class=titleboxtitle><font size=2 color=black face=Helvetica><span
style='font-size:9.5pt;font-family:Helvetica;color:windowtext;mso-bidi-font-weight:
bold'>"<b><span style='font-weight:bold'><o:p></o:p></span></b></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext;
mso-bidi-font-weight:bold'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext;
mso-bidi-font-weight:bold'>I've looked over the <span class=SpellE>Wiki</span>
& searched the mailing list archives and the best suggestion came from Nick
(<a href="http://www.gossamer-threads.com/lists/rt/users/51586">http://www..gossamer-threads.com/lists/rt/users/51586</a>).
Unfortunately this fixes Statistics v1.7 and all the changes appear to be
implemented in v1.8 /CallsMultiQueue/index.html. <o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext;
mso-bidi-font-weight:bold'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext;
mso-bidi-font-weight:bold'>We're running RT v3.4.2 (not looking to
upgrade just yet), Perl v5.8.6, Mason 1.18 & Apache 1.3 on <span
class=SpellE>Redhat</span> 1.7.<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext;
mso-bidi-font-weight:bold'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext;
mso-bidi-font-weight:bold'>Any help or pointers gratefully received.<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext;
mso-bidi-font-weight:bold'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext;
mso-bidi-font-weight:bold'>Thanks<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext;
mso-bidi-font-weight:bold'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext;
mso-bidi-font-weight:bold'>Steve<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext;
mso-bidi-font-weight:bold'><o:p> </o:p></span></font></span></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Steve Platt<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Bioinformatics Support Co-ordinator<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Bioinformatics Unit: Statistics, Modelling &
Bioinformatics Department<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Center for Infections<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Health Protection Agency<o:p></o:p></span></font></p>
<p class=MsoAutoSig><st1:Street w:st="on"><st1:address w:st="on"><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-no-proof:yes'>61
Colindale Avenue</span></font></st1:address></st1:Street><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoAutoSig><st1:City w:st="on"><st1:place w:st="on"><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-no-proof:yes'>London</span></font></st1:place></st1:City><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoAutoSig><st1:country-region w:st="on"><st1:place w:st="on"><font
size=3 face="Times New Roman"><span style='font-size:12.0pt;mso-no-proof:
yes'>UK</span></font></st1:place></st1:country-region><span style='mso-no-proof:
yes'><o:p></o:p></span></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>NW9 5EQ<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'><a
href="http://www.hpa.org.uk/srmd/bioinformatics/index.htm">http://www.hpa.org.uk/srmd/bioinformatics/index.htm</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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