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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Steve,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> I’m not sure if that
answered your question, so let me know. Also, Nick’s changes are already
incorporated to v0.1.8…..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>-- <o:p></o:p></span></font></p>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>Kelly F. Hickel<br>
Senior Software Architect<br>
MQSoftware, Inc<br>
952.345.8677<br>
kfh@mqsoftware.com</span><o:p></o:p></font></p>
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<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Kelly F. Hickel<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, January 24, 2006
1:09 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Steven Platt;
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users]
RTx::Statistics v1.8 - Tickets per day inmultiplequeues shows a ll tickets
created since inception</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Steve,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>
The way it’s supposed to work is you modify this statement “$MultiQueueMaxRows
= 10;” in /opt/rt3/local/lib/RTx/Statistics.pm to be the number of days
you want the chart to show by default. For CallsQueueDay, you change this one:
“$PerDayMaxRows = 10;”.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>-- <o:p></o:p></span></font></p>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>Kelly F. Hickel<br>
Senior Software Architect<br>
MQSoftware, Inc<br>
952.345.8677<br>
kfh@mqsoftware.com<o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Steven Platt<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, January 24, 2006
11:18 AM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] RTx::Statistics
v1.8 - Tickets per day in multiplequeues shows a ll tickets created since
inception</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>Request Trackers,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>I've just upgraded to RTx::Statistics v1.8. It
looks great and works fine, apart from one niggle...<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>When I view 'Tickets per day in Multiple Queues by
status' every day in the range reports the number of tickets created in that
queue since RT was enabled. This happens for single & multi-queue queries,
regardless of the query status. Here's an example of the header accompanying a
dodgy result set "</span></font><span class=titleboxtitle><b><font size=2
color=black face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:
Helvetica;color:windowtext;font-weight:bold'><a
href="http://www.hpa-bioinfosupport.org.uk/RTx/Statistics/OpenStalled/index.html?queues=Bioinformatics&sDay=14&sMonth=0&sYear=2006&eDay=24&eMonth=0&eYear=2006&weekends=1"><font
color=black><span style='color:windowtext;text-decoration:none'>Tickets with Status
ARRAY(0x9b45f2c) in Bioinformatics, per day from Sat Jan 14 2006 through Tue
Jan 24 2006</span></font></a></span></font></b></span><span
class=titleboxtitle><font size=2 color=black face=Helvetica><span lang=EN-GB
style='font-size:9.5pt;font-family:Helvetica;color:windowtext'>"</span></font></span><span
class=titleboxtitle><b><font size=2 color=black face=Helvetica><span
style='font-size:9.5pt;font-family:Helvetica;color:windowtext;font-weight:bold'><o:p></o:p></span></font></b></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'>I've looked over the Wiki & searched the mailing list
archives and the best suggestion came from Nick (<a
href="http://www.gossamer-threads.com/lists/rt/users/51586">http://www..gossamer-threads.com/lists/rt/users/51586</a>).
Unfortunately this fixes Statistics v1.7 and all the changes appear to be
implemented in v1.8 /CallsMultiQueue/index.html. <o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'>We're running RT v3.4.2 (not looking to upgrade just yet),
Perl v5.8.6, Mason 1.18 & Apache 1.3 on Redhat 1.7.<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'>Any help or pointers gratefully received.<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'>Thanks<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'>Steve<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'>Steve Platt</span><o:p></o:p></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'>Bioinformatics Support Co-ordinator<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'>Bioinformatics Unit: Statistics, Modelling &
Bioinformatics Department<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'>Center for Infections<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'>Health Protection Agency<o:p></o:p></span></font></p>
<p class=MsoAutoSig><st1:Street w:st="on"><st1:address w:st="on"><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>61 Colindale
Avenue</span></font></st1:address></st1:Street><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoAutoSig><st1:place w:st="on"><st1:City w:st="on"><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>London</span></font></st1:City></st1:place><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoAutoSig><st1:place w:st="on"><st1:country-region w:st="on"><font
size=3 face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>UK</span></font></st1:country-region></st1:place><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'>NW9 5EQ<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'><a
href="http://www.hpa.org.uk/srmd/bioinformatics/index.htm">http://www.hpa.org.uk/srmd/bioinformatics/index.htm</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
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<p><strong><b><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>***********************************************************************</span></font></b></strong><b><span
style='font-weight:bold'><br>
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