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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>Hi
all<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>As our setup is growing continually, we ran into a problem regarding
the display of the 10 newest unowned tickets on the Home screen. The problem is
that the overall ten newest tickets get into that list. But all the tickets of
queues that one has no permission to don't show up.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>That means, if there are 10 new tickets in other queues which I don’t
have permission for and the 11<sup>th</sup> would be one in my queue, the list
appears to be empty, even though I have a new ticket to work on. How can this
be fixed so that this list is built on tickets of queues which one has access
to?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>TIA, Florian<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
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