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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Steve,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> Well, Hmm. I can’t say
that I’ve seen that behavior, but strangely enough I’m still not
using RT for anything! In any event, awhile back I added some debugging, so go
into Statistics.pm, look for the line below, change 0 to 1.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>my $debugging=0; # set to 1 to enable
debugging<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Now, you’ll have to restart apache
and clear the mason object cache. If you have a test/dev system where you care
a bit less about performance, find the variable DevelMode in /opt/rt3/etc/RT_Config.pm,
copy that variable to RT_SiteConfig.pm and set it to ‘1’. That way
you won’t have to keep restarting apache and clearing the cache.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Now, it’s unlikely that I’ve
added the exact debugging line to find your problem, but if you look in
CallsMultiQueue/index.html for calls to Statistcs::DebugLog, you’ll see
that you can copy these, sprinkle them around, printing out the things that you’re
suspicious of…..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>-- <o:p></o:p></span></font></p>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>Kelly F. Hickel<br>
Senior Software Architect<br>
MQSoftware, Inc<br>
952.345.8677<br>
kfh@mqsoftware.com</span><o:p></o:p></font></p>
</div>
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</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Steven Platt
[mailto:Steven.Platt@HPA.org.uk] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, January 25, 2006
4:11 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Kelly F. Hickel;
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users]
RTx::Statistics v1.8 - Tickets per day inmultiplequeues shows a ll tickets
created since inception</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Kelly,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Thanks for the advice but
I'm afraid it doesn't solve the problem. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Here's a bit more info
... when /CallsMultiQueue/index.html is first displayed it shows the correct
ticket figures, but updating the page in any way (changing status, queue, date
range) gives the error. Updates take effect so all queues are seen, different
date ranges shown, etc... but the number of tickets for each date under a
particular queue is the same and it's the total number of tickets created in
that queue since RT began.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>I looked into
Statistics.pm and found the lines you mentioned. By tweaking the initial
settings for $Multiqueue variables I can get a basic report although it'd be
much nicer to be able to use this properly. I've got a feeling the problem lies
with /CallsMultiQueue/index.html rather than Statistics.pm, but I wouldn't know
where to start looking.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Any thoughts?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoAutoSig><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Steve<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Bioinformatics<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Ext 6618<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Kelly F. Hickel
[mailto:kfh@mqsoftware.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday,24 January 2006
19:12<br>
<b><span style='font-weight:bold'>To:</span></b> Kelly F. Hickel; Steven Platt;
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users]
RTx::Statistics v1.8 - Tickets per day inmultiplequeues shows a ll tickets
created since inception</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Steve,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>
I'm not sure if that answered your question, so let me know. Also, Nick's
changes are already incorporated to v0.1.8.....<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>-- <o:p></o:p></span></font></p>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>Kelly F. Hickel<br>
Senior Software Architect<br>
MQSoftware, Inc<br>
952.345.8677<br>
kfh@mqsoftware.com<o:p></o:p></span></font></p>
</div>
<div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Kelly F. Hickel<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, January 24, 2006
1:09 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Steven Platt;
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users]
RTx::Statistics v1.8 - Tickets per day inmultiplequeues shows a ll tickets
created since inception</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Steve,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>
The way it's supposed to work is you modify this statement
"$MultiQueueMaxRows = 10;" in /opt/rt3/local/lib/RTx/Statistics.pm to
be the number of days you want the chart to show by default. For CallsQueueDay,
you change this one: "$PerDayMaxRows = 10;".<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>-- <o:p></o:p></span></font></p>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>Kelly F. Hickel<br>
Senior Software Architect<br>
MQSoftware, Inc<br>
952.345.8677<br>
kfh@mqsoftware.com<o:p></o:p></span></font></p>
</div>
<div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Steven Platt<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, January 24, 2006
11:18 AM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users]
RTx::Statistics v1.8 - Tickets per day in multiplequeues shows a ll tickets
created since inception</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>Request Trackers,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>I've just upgraded to RTx::Statistics v1.8. It
looks great and works fine, apart from one niggle...<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>When I view 'Tickets per day in Multiple Queues by
status' every day in the range reports the number of tickets created in that
queue since RT was enabled. This happens for single & multi-queue queries,
regardless of the query status. Here's an example of the header accompanying a
dodgy result set "</span></font><span class=titleboxtitle><b><font size=2
color=black face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:
Helvetica;color:windowtext;font-weight:bold'><a
href="http://www.hpa-bioinfosupport.org.uk/RTx/Statistics/OpenStalled/index.html?queues=Bioinformatics&sDay=14&sMonth=0&sYear=2006&eDay=24&eMonth=0&eYear=2006&weekends=1"><font
color=black><span style='color:windowtext;text-decoration:none'>Tickets with
Status ARRAY(0x9b45f2c) in Bioinformatics, per day from Sat Jan 14 2006 through
Tue Jan 24 2006</span></font></a></span></font></b></span><span
class=titleboxtitle><font size=2 color=black face=Helvetica><span lang=EN-GB
style='font-size:9.5pt;font-family:Helvetica;color:windowtext'>"</span></font></span><span
class=titleboxtitle><b><font size=2 color=black face=Helvetica><span
style='font-size:9.5pt;font-family:Helvetica;color:windowtext;font-weight:bold'><o:p></o:p></span></font></b></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'>I've looked over the Wiki & searched the mailing list
archives and the best suggestion came from Nick (<a
href="http://www.gossamer-threads.com/lists/rt/users/51586">http://www...gossamer-threads.com/lists/rt/users/51586</a>).
Unfortunately this fixes Statistics v1.7 and all the changes appear to be
implemented in v1.8 /CallsMultiQueue/index.html. <o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'>We're running RT v3.4.2 (not looking to upgrade just yet),
Perl v5.8.6, Mason 1.18 & Apache 1.3 on Redhat 1.7.<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'>Any help or pointers gratefully received.<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'>Thanks<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'>Steve<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span lang=EN-GB style='font-size:9.5pt;font-family:Helvetica;
color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'>Steve Platt</span><o:p></o:p></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'>Bioinformatics Support Co-ordinator<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'>Bioinformatics Unit: Statistics, Modelling &
Bioinformatics Department<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'>Center for Infections<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'>Health Protection Agency<o:p></o:p></span></font></p>
<p class=MsoAutoSig><st1:Street w:st="on"><st1:address w:st="on"><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>61 Colindale
Avenue</span></font></st1:address></st1:Street><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoAutoSig><st1:place w:st="on"><st1:City w:st="on"><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>London</span></font></st1:City></st1:place><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoAutoSig><st1:place w:st="on"><st1:country-region w:st="on"><font
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<strong><b><font face="Times New Roman">The information contained in the EMail
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<strong><b><font face="Times New Roman">confidential and intended solely and
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disclosed to any other person without</font></b></strong><br>
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the intended recipient, or both.</font></b></strong><br>
<strong><b><font face="Times New Roman">If you are not the intended recipient,
you must not disclose, copy,</font></b></strong><br>
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any part of it. This footnote also</font></b></strong><br>
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