<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"><HTML DIR=ltr><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"></HEAD><BODY><DIV><FONT face='Arial' color=#000000 size=2>Searching the RT mail list this issue has come up a number
of times, but I didn't find any suggestions...</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>As customer (non-priv user) details are placed
in to RT quite a substantial customer contacts database is created.
However it seems the only way you can get a list of customer contact
details is to permit Administrative rights to privileged users and then
require them to mine the database for the list of non-priv users, select the
appropriate user and get all of their details.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Has anyone done anything to allow their tech
support engineers to get an interface containing a summary table that lists
all users in the database, both priv and un-priv, showing their cotact
details?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Even better, as anyone achieved this allowing the
tech support person to sort by various options (for example by Company) or an
interface that includes the ability to search the user database by various
contact details (including first name, last name, employer, etc...)</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks,</FONT></DIV>
<DIV><FONT face=Arial size=2>BenR</FONT></DIV></BODY></HTML>