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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Kelly,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks for the advice but I'm afraid
it doesn't solve the problem. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Here's a bit more info ... when /CallsMultiQueue/index.html
is first displayed it shows the correct ticket figures, but updating the page
in any way (changing status, queue, <span class=GramE>date</span> range) gives
the error. Updates take effect so all queues are seen, different date ranges
shown, etc... but the number of tickets for each date under a particular
queue is the same and it's the total number of tickets created in that
queue since RT began.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I looked into Statistics.pm and found the
lines you mentioned. By tweaking the initial settings for $Multiqueue variables
I can get a basic report although it'd be much nicer to be able to use
this properly. I've got a feeling the problem lies with /CallsMultiQueue/index.html
rather than Statistics.pm, but I wouldn't know where to start looking.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Any thoughts?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoAutoSig><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy;mso-no-proof:yes'>Steve<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy;mso-no-proof:yes'>Bioinformatics<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy;mso-no-proof:yes'>Ext 6618<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;mso-ansi-language:
EN-US'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;mso-ansi-language:EN-US;font-weight:
bold'>From:</span></font></b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;mso-ansi-language:EN-US'> Kelly F.
Hickel [mailto:kfh@mqsoftware.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday,24 January 2006
19:12<br>
<b><span style='font-weight:bold'>To:</span></b> Kelly F. Hickel; Steven Platt;
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users]
RTx::Statistics v1.8 - Tickets per day inmultiplequeues shows a ll tickets
created since inception</span></font><span lang=EN-US style='mso-ansi-language:
EN-US'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy;mso-ansi-language:EN-US'>Steve,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy;mso-ansi-language:EN-US'>
I'm not sure if that answered your question, so let me know. Also,
Nick's changes are already incorporated to v0.1.8.....<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy;mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<div>
<p><font size=3 color=navy face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt;color:navy;mso-ansi-language:EN-US'>-- <o:p></o:p></span></font></p>
<p><font size=3 color=navy face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt;color:navy;mso-ansi-language:EN-US'>Kelly F. Hickel<br>
Senior Software Architect<br>
MQSoftware, Inc<br>
952.345.8677<br>
kfh@mqsoftware.com<o:p></o:p></span></font></p>
</div>
<div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;mso-ansi-language:
EN-US'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;mso-ansi-language:EN-US;font-weight:
bold'>From:</span></font></b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;mso-ansi-language:EN-US'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Kelly F. Hickel<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, January 24, 2006
1:09 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Steven Platt;
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users] RTx::Statistics
v1.8 - Tickets per day inmultiplequeues shows a ll tickets created since
inception</span></font><span lang=EN-US style='mso-ansi-language:EN-US'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt;mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy;mso-ansi-language:EN-US'>Steve,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy;mso-ansi-language:EN-US'>
The way it's supposed to work is you modify this statement
"$MultiQueueMaxRows = 10;" in /opt/rt3/local/lib/RTx/Statistics.pm
to be the number of days you want the chart to show by default. For
CallsQueueDay, you change this one: "$PerDayMaxRows = 10;".<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy;mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<div>
<p><font size=3 color=navy face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt;color:navy;mso-ansi-language:EN-US'>-- <o:p></o:p></span></font></p>
<p><font size=3 color=navy face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt;color:navy;mso-ansi-language:EN-US'>Kelly F. Hickel<br>
Senior Software Architect<br>
MQSoftware, Inc<br>
952.345.8677<br>
kfh@mqsoftware.com<o:p></o:p></span></font></p>
</div>
<div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;mso-ansi-language:
EN-US'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;mso-ansi-language:EN-US;font-weight:
bold'>From:</span></font></b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;mso-ansi-language:EN-US'>
rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Steven Platt<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, January 24, 2006
11:18 AM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users]
RTx::Statistics v1.8 - Tickets per day in multiplequeues shows a ll tickets
created since inception</span></font><span lang=EN-US style='mso-ansi-language:
EN-US'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt;mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Request Trackers,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I've just upgraded to RTx::Statistics v1.8. It looks
great and works fine, apart from one niggle...<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>When I view 'Tickets per day in Multiple Queues by status'
every day in the range reports the number of tickets created in that queue
since RT was enabled. This happens for single & multi-queue queries,
regardless of the query status. Here's an example of the header accompanying a
dodgy result set "</span></font><span class=titleboxtitle><b><font size=2
color=black face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;
color:windowtext;font-weight:bold'><a
href="http://www.hpa-bioinfosupport.org.uk/RTx/Statistics/OpenStalled/index.html?queues=Bioinformatics&sDay=14&sMonth=0&sYear=2006&eDay=24&eMonth=0&eYear=2006&weekends=1"><font
color=black><span style='color:windowtext;text-decoration:none;text-underline:
none'>Tickets with Status ARRAY(0x9b45f2c) in Bioinformatics, per day from Sat
Jan 14 2006 through Tue Jan 24 2006</span></font></a></span></font></b></span><span
class=titleboxtitle><font size=2 color=black face=Helvetica><span
style='font-size:9.5pt;font-family:Helvetica;color:windowtext'>"</span></font></span><span
class=titleboxtitle><b><font size=2 color=black face=Helvetica><span
lang=EN-US style='font-size:9.5pt;font-family:Helvetica;color:windowtext;
mso-ansi-language:EN-US;font-weight:bold'><o:p></o:p></span></font></b></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext'>I've
looked over the Wiki & searched the mailing list archives and the best
suggestion came from Nick (<a
href="http://www.gossamer-threads.com/lists/rt/users/51586">http://www...gossamer-threads.com/lists/rt/users/51586</a>).
Unfortunately this fixes Statistics v1.7 and all the changes appear to be
implemented in v1.8 /CallsMultiQueue/index.html. <o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext'>We're
running RT v3.4.2 (not looking to upgrade just yet), Perl v5.8.6, Mason 1.18
& Apache 1.3 on Redhat 1.7.<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext'>Any
help or pointers gratefully received.<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext'>Thanks<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext'>Steve<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=titleboxtitle><font size=2 color=black
face=Helvetica><span style='font-size:9.5pt;font-family:Helvetica;color:windowtext'><o:p> </o:p></span></font></span></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Steve Platt</span></font><span lang=EN-US style='mso-ansi-language:
EN-US'><o:p></o:p></span></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Bioinformatics Support Co-ordinator<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Bioinformatics Unit: Statistics, Modelling & Bioinformatics
Department<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Center for Infections<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Health Protection Agency<o:p></o:p></span></font></p>
<p class=MsoAutoSig><st1:Street w:st="on"><st1:address w:st="on"><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>61 Colindale Avenue</span></font></st1:address></st1:Street><o:p></o:p></p>
<p class=MsoAutoSig><st1:place w:st="on"><st1:City w:st="on"><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>London</span></font></st1:City></st1:place><o:p></o:p></p>
<p class=MsoAutoSig><st1:place w:st="on"><st1:country-region w:st="on"><font
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<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>NW9 5EQ<o:p></o:p></span></font></p>
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