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<DIV><FONT face=Arial size=2><SPAN class=143145012-27012006>Similar to template
messages in emails, I want to have a template in the ticket's description
field. I assume I can use a scrip to fill it with the text I want but
everything I have tried so far does not appear to work. Anyone already
have some working code for this?</SPAN></FONT></DIV>
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