<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">I'm having a problem with large mail attachment, but it is different than what I've read in the mailing list archives. The problem occurs when the attachments are about 250 Kbytes and bigger and they keep getting inserted into RT untill I manually delete them from the mail queue.
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<div class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">What happens is that the ticket does get created or appended to with the attachment, but the email stays in the mail queue.
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<div class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Thanks for any help or light you can shed on this.</span></div>
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<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">localhost:/var/spool/cyrus/mail/b/user/user_user_com/Drafts# ls -la 11.</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">-rw-------<span style="mso-spacerun: yes"> </span>1 cyrus mail 631472 Jan 28 13:27 11.
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<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">localhost:/var/spool/cyrus/mail/b/user/user_user_com/Drafts# cat 11. | /usr/bin/rt-mailgate --timeout 999 --debug --queue General --action correspond --url
<a href="http://tix.netcal.com/">http://tix.xyz.com</a></span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Connecting to <a href="http://tix.xyz.com/REST/1.0/NoAuth/mail-gateway">http://tix.xyz.com/REST/1.0/NoAuth/mail-gateway
</a> at /usr/bin/rt-mailgate line 99, <> line 1.</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">An Error Occurred</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">=================</span></p>
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<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">500 Internal Server Error</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">This is /usr/bin/rt-mailgate exiting because of an undefined server error at /usr/bin/rt-mailgate line 147, <> line 1.
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<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">localhost:/var/spool/cyrus/mail/b/user/user_user_com/Drafts#</span></p>
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<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">RT's log from running the above...</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:03 localhost RT: Converting 'us-ascii' to 'utf-8' for text/plain -</span>
</p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:03 localhost RT: Guessed encoding: ascii</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:03 localhost RT: Guessed encoding: ascii</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:03 localhost RT: Guessed encoding: ascii</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:03 localhost RT: Guessed encoding: ascii</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:03 localhost RT: Guessed encoding: ascii</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:03 localhost RT: Guessed encoding: ascii</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:04 localhost RT: About to think about scrips for transaction #4743</span>
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<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:04 localhost RT: About to think about scrips for transaction #4744</span>
</p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:04 localhost RT: About to think about scrips for transaction #4745</span>
</p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:04 localhost RT: About to think about scrips for transaction #4746</span>
</p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:05 localhost RT: About to think about scrips for transaction #4747</span>
</p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:05 localhost RT: About to prepare scrips for transaction #4747</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:05 localhost RT: Found 3 scrips</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:06 localhost RT: About to commit scrips for transaction #4747</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Jan 28 13:31:06 localhost RT: About to think about scrips for transaction #4748</span>
</p>
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<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">No big packet errors in mysql log...</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial"># grep -i 'packet big' mysql.log | wc –l</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">0</span></p>
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<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">Version info:</span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">libdbd-mysql-perl<span style="mso-spacerun: yes"> </span>2.9006-1</span>
</p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">mysql-server-4.1<span style="mso-spacerun: yes"> </span>4.1.11-3</span>
</p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'; mso-bidi-font-family: Arial">request-tracker3.4<span style="mso-spacerun: yes"> </span>3.4.4-1</span>
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