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Hi Eric.<br>
<br>
Schultz, Eric wrote:
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<div align="left" dir="ltr"><span class="491105222-31012006"><font
color="#0000ff" face="Arial" size="2">If they have not rights granted,
then I am not sure why they are seeing it, unless the people who are
able to see it are members of another group that does have the
privileges. The priv system is pretty straightforward, you shouldn't
have too much trouble. By default, nobody has any access to a brand
new queue, you have to explicity add the access. At least, this is
true for 3.4.x. Are you running a different version, perhaps?</font></span></div>
<br>
</blockquote>
I'm running 3.4.4.<br>
I've created a new queue and it *is* visible to anyone in the
priviledged group by default.<br>
Maybe there's a configuration option that does that (include rights for
the priviledged group to any new queue).<br>
I'll have to work it out.<br>
<br>
Any other suggestions appreciated.<br>
<br>
Thanks for your help.<br>
Kind regards.<br>
Luke.<br>
<br>
<br>
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lang="en-us">
<hr tabindex="-1"> <font face="Tahoma" size="2"><b>From:</b> Luke
Vanderfluit [<a class="moz-txt-link-freetext" href="mailto:lvanderf@internode.com.au">mailto:lvanderf@internode.com.au</a>] <br>
<b>Sent:</b> Tuesday, January 31, 2006 2:41 PM<br>
<b>To:</b> Schultz, Eric<br>
<b>Subject:</b> Re: [rt-users] secret queues with restricted access<br>
</font><br>
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Hi Eric.<br>
That sounds great.<br>
<br>
Schultz, Eric wrote:
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cite="mid5613F89D78D2F545A40423EBA5535C300CFFE056@LAXEVS01.lax.corp.int.untd.com"
type="cite">
<pre wrap="">Sure. Just don't give the default groups (Everyone, Unprivileged,
Privileged) SeeQueue or ShowTicket or anything like that. That's the
nice thing about the RT ACLs is that they start very restrictive, and
you can ease it as much as you want. It won't show up in Quick Search
or in "New ticket in" or anything like that for anyone but those you
explicitly give permission to.
</pre>
</blockquote>
I have an existing queue 'test' that has all those groups showing 'no
rights granted'<br>
How can I remove the rights that they have, if I wanted to restrict the
'test' queue to only a few users or just one group? <br>
It seems that by default the groups you mentioned *have* the rights to
view the 'test' queue.<br>
<br>
Hope this can be done.<br>
<br>
Thanks.<br>
Kind regards.<br>
<br>
<br>
<br>
<br>
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<pre wrap="">-----Original Message-----
From: <a class="moz-txt-link-abbreviated"
href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>
[<a class="moz-txt-link-freetext"
href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] On Behalf
Of Luke Vanderfluit
Sent: Tuesday, January 31, 2006 2:12 PM
To: <a class="moz-txt-link-abbreviated"
href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>
Subject: [rt-users] secret queues with restricted access
Hi.
I want to create a queue that is not visible to the bulk of RT users.
Only a few.
So only a select number of users will have access AND be able
to see the
queue.
That means it should only show up in a queue listing for
those specific
logins.
I'm sure this can be done with a customised script but can it be done
with existing config options?
Thanks for any help.
Kind regards.
--
Luke
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<pre wrap=""><!---->
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<br>
<br>
<pre class="moz-signature" cols="72">--
Luke
</pre>
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<br>
<br>
<pre class="moz-signature" cols="72">--
Luke
</pre>
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