<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"><HTML DIR=ltr><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"></HEAD><BODY><DIV><FONT face='Arial' color=#000000 size=2>Dear RT Users,</FONT></DIV>
<DIV><FONT face=Arial color=#000000 size=2></FONT> </DIV>
<DIV><FONT face=Arial color=#000000 size=2>I don't know if this is the "done"
thing - I have some questions about RT, as part of an evaluation trial, and I
hope I can get some feedback on the product.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>System details:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Gentoo Linux (up to date)</FONT></DIV>
<DIV><FONT face=Arial size=2>RT 3.4.5</FONT></DIV>
<DIV><FONT face=Arial size=2>Apache 2</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>First question. We want to make a change to
Update.html (specifically, add a Javascript patch that puts a button on the
Ticket/Update.html page, to count the time that the update has been opened
and fill in the Time Worked field). We have modified the page and saved it as
local/html/Ticket/Update.html however the page is still displaying the old
version.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I've been bashing at this for a while and this is
my latest effort to try to force load the new code:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>- Rename all instances of Update.html (yes all of
them, it was driving me nuts trying to work out which one was
loading)</FONT></DIV>
<DIV><FONT face=Arial size=2>- try to load the Update page. Error (as expected)
which specified which two files it was trying to load. One of them is my
newly-created local/html/Ticket/Update.html.</FONT></DIV>
<DIV><FONT face=Arial size=2>- Rename the local/html/Ticket/Update.html back to
it's correct name</FONT></DIV>
<DIV><FONT face=Arial size=2>- Restart Apache</FONT></DIV>
<DIV><FONT face=Arial size=2>- Try to update the ticket. The Update screen now
loads, but without my new code. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have emptied my cache, restarted the server,
tried from another computer that has never accessed Update.html before but I am
always getting the old code, no matter what. Does anyone have any
clues?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Secondly, do you find that the documentation is up
to par? I have struggled to find information about how to use the local
directory, callbacks, and so on. And other items. Maybe I just don't know my way
around the wiki very well, and maybe I'm just not very clever. The next person
who tells me that won't be the first ;-).</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thirdly, impressions of the product as a whole?
Good, bad, reliable/trustworthy, annoying niggles?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks all.</FONT></DIV></BODY></HTML>