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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi Everyone,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hs anyone modified, or know a way to modify, the Resolve
template to display the original ticket request and subsequent correspondence
to the requestor, upon resolving a ticket? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>By doing this, this may eliminate the issue of tickets being
opened again by requestor, as the requestor will have a complete summary. Also,
when the ticket is resolved, by displaying all the ticket comments, it would
eliminate two messages sent on Resolve, as the person handling the ticket can
use the default “comment” setting. Finally, the user gets a more
meaningful message for their records.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thank you for your help.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Take care!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Nick<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:7.5pt;font-family:Arial;font-weight:bold'>---------------------------------------------------------------------------------</span></font></b><o:p></o:p></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'>Nick
Metrowsky</span></font></b><b><font size=1><span style='font-size:8.0pt;
font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'>Consulting
System Administrator</span></font></b><b><font size=1><span style='font-size:
8.0pt;font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'>303-684-4785
Office</span></font></b><b><font size=1><span style='font-size:8.0pt;
font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'>303-684-4100
Fax</span></font></b><b><font size=1><span style='font-size:8.0pt;font-weight:
bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'><a
href="mailto:nmetrowsky@digitalglobe.com"><font size=1><span style='font-size:
7.5pt'>nmetrowsky@digitalglobe.com</span></font></a></span></font></b><b><font
size=1><span style='font-size:8.0pt;font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:7.5pt;font-family:Arial;font-weight:bold'>DigitalGlobe
®, An Imaging and Information Company</span></font></b><o:p></o:p></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'><a
href="http://www.digitalglobe.com"><font size=1><span style='font-size:7.5pt'>http://www.digitalglobe.com</span></font></a></span></font></b><o:p></o:p></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:7.5pt;font-family:Arial;font-weight:bold'>---------------------------------------------------------------------------------</span></font></b><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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