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Hi Bjørn.<br>
<br>
Bjørn Skovlund Rydén wrote:
<blockquote
cite="mid28612698BFE51241AB8EF079C3230A8B432C1E@EXC-1.247ms.com"
type="cite">
<pre wrap="">Hi Luke
Did you find a solution to this problem? I'm looking for the same thing, more or less.
I want to inform a group of people whenever a ticket is created. I got this far:
my $users = new RT::Users($RT::SystemUser);
$users->MemberOfGroup("2061");
while( my $user = $users->Next )
{
$RT::Logger->info( "Found member of group: ". $user->Name );
}
This is Custom Action - but I don't know how to pass these users I find on to a template.
</pre>
</blockquote>
I deleted the user as admincc then added them in the template:<br>
Then as Jesse suggested:<br>
<br>
Create a scrip with<br>
/~~~~~~~~~~~~~~~~~~~~~~~~<br>
Condition: On Create<br>
Action: Notify Other Recipients<br>
Template: my custom template<br>
Stage: TransactionCreate<br>
\________________________<br>
<br>
The template looks like this:<br>
(basically a copy of the transaction template)<br>
/~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br>
To: foo@bar<br>
Subject: { $Ticket->Subject() }<br>
<br>
<br>
{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted
upon.<br>
Transaction: {$Transaction->Description}<br>
Queue: {$Ticket->QueueObj->Name}<br>
Subject: {$Transaction->Subject || $Ticket->Subject || "(No
subject given)"}<br>
Owner: {$Ticket->OwnerObj->Name}<br>
Requestors: {$Ticket->RequestorAddresses}<br>
Status: {$Ticket->Status}<br>
Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
><br>
<br>
<br>
{$Transaction->Content()}<br>
\_________________________________<br>
<br>
Hope this helps.<br>
Kind regards.<br>
<br>
Luke.<br>
<br>
<br>
<br>
<br>
<br>
<br>
<blockquote
cite="mid28612698BFE51241AB8EF079C3230A8B432C1E@EXC-1.247ms.com"
type="cite">
<pre wrap="">Cheers, Bjørn
</pre>
<blockquote type="cite">
<pre wrap="">-----Original Message-----
From: <a class="moz-txt-link-abbreviated" href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> [<a class="moz-txt-link-freetext" href="mailto:rt-users">mailto:rt-users</a>-
<a class="moz-txt-link-abbreviated" href="mailto:bounces@lists.bestpractical.com">bounces@lists.bestpractical.com</a>] On Behalf Of Luke Vanderfluit
Sent: 19. februar 2006 23:48
To: <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>
Subject: [rt-users] send email to a few people on ticket create
Hi.
In one queue I need to send an email to 2 people, only when a ticket is
created.
They shouldn't receive emails on correspond or on comment.
So I think I should write a custom scrip for that queue, right?
Any tips would be appreciated.
Thanks.
Kind regards.
--
Luke
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</pre>
</blockquote>
<pre wrap=""><!---->
</pre>
</blockquote>
<br>
<br>
<pre class="moz-signature" cols="72">--
Luke
</pre>
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