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<TITLE>Re: [rt-users] RT For an ISP</TITLE>
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<DIV id=idOWAReplyText58373 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>This link might be of help:
<A
href="http://www.htmlhelp.com/reference/html40/forms/input.html">http://www.htmlhelp.com/reference/html40/forms/input.html</A></FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>You should be able to (and note I havn't
checked this at all) modify the code that shows the ticket creation form and set
the READONLY flag on the <INPUT> box for the Requestor.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>That way the requestor, autofilled, gets
displayed, but the user can't edit it.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>The other way would be to edit the same
code, just don't display the $ticket->requestor (not actual
syntax) value in a pre-completed <INPUT> box, just display it as text
instead.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>So if the code said <INPUT
NAME=requestor VALUE=$ticket->requestor> change this to just be
<B>$ticket->requestor</B> thus removing the ability to change the
value.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>BenR</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
on behalf of Jason Fenner<BR><B>Sent:</B> Wed 22/02/2006 2:31 AM<BR><B>To:</B>
Mustafa Badawi<BR><B>Cc:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B>
Re: [rt-users] RT For an ISP<BR></FONT><BR></DIV>
<DIV>
<P><FONT size=2>Have you found a fix for this yet?<BR><BR>Mustafa Badawi
wrote:<BR><BR>>Dear All<BR>><BR>>I am trying to use RT for my dialup
clients. I only want my clients to use<BR>>the web interface to create
tickets and not the email interface. I have<BR>>created an unprivileged RT
account for each of my users. The problem I have<BR>>is that when the user
logs on and selects the queue I have provided he/she<BR>>can enter any value
in the requestor field thus automatically creating a new<BR>>user as a
watcher. The rightful requestor of the ticket (the account I
have<BR>>created) cannot actually view the new ticket because he/she has
no<BR>>permission to view it.<BR>>Is there a way of forcing the requestor
to be the RT account I have already<BR>>created! Keeping in mind that I do
not want users seeing all the tickets in<BR>>the queue - only their own
tickets.<BR>>Any hints would be greatly appreciated<BR>><BR>>Mustafa
Badawi<BR>><BR>> <BR>><BR>>------------------------------------------------------------------------<BR>><BR>>_______________________________________________<BR>><A
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A><BR>><BR>>Be
sure to check out the RT Wiki at <A
href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A><BR>><BR>>Download
a free sample chapter of RT Essentials from O'Reilly Media at <A
href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A><BR>><BR>>WE'RE
COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and<BR>>San
Francisco - Find out more at <A
href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</A><BR>><BR><BR><BR>_______________________________________________<BR><A
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A><BR><BR>Be
sure to check out the RT Wiki at <A
href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A><BR><BR>Download
a free sample chapter of RT Essentials from O'Reilly Media at <A
href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A><BR><BR>WE'RE
COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and<BR>San Francisco
- Find out more at <A
href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</A><BR></FONT></P></DIV>
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