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Hi Chaim.<br>
<br>
Chaim Rieger wrote:
<blockquote cite="mid4406250E.2070607@gmail.com" type="cite">need to
disable the notification sent to the requester for one queue,
<br>
<br>
<br>
the only way i can accomplish this is if i remove the global scrips
from this queue and add the notify scrip for all the other queues or is
there a better way
<br>
</blockquote>
I assume you mean when a ticket is created.<br>
You could add a condition to the global scrip that returns 0 for your
particular queue.<br>
<br>
EG. edit the "<small>On Create Autoreply To Requestors with template
Autoreply" <br>
</small>Change the condition to 'User Defined'<br>
<br>
/~~~~~~~~~~~~~~~~~~~~~<br>
Description: whatever<br>
Condition: User Defined<br>
Action: Autoreply To Requestors<br>
Template: Global template: Autoreply<br>
Stage: TransactionCreate<br>
<br>
Custom condition:<br>
if ( $self->TransactionObj->Type eq "Create" ) {<br>
if ( $self->TicketObj->QueueObj->Name eq 'yourqueue' ) { <br>
return 0; <br>
}<br>
return 1;<br>
}<br>
<br>
Custom action preparation code:<br>
Custom action cleanup code:<br>
<br>
Hope this works for you :-)<br>
Kind regards.<br>
Luke.<br>
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</blockquote>
<br>
<br>
<pre class="moz-signature" cols="72">--
Luke
</pre>
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