<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">Thanks to everyone who replied to my last e-mail about custom scrips Inquiry, it really helped. I am working with the RT Essentials trying to get a butter understand of Templates and Scrips so I followed the "Your ticket was stolen Example" but when someone steals the ticket there is not an e-mail sent. Do you see anything I did wrong?<DIV><BR class="khtml-block-placeholder"></DIV><DIV>Here is what I did.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Under root I did the following:</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><SPAN class="Apple-style-span">Configurations -> Global -> <FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">templates</SPAN></FONT></SPAN></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Created the following template:</SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV>To: { my $old_owner = RT::User->new( $self->CurrentUser );</DIV><DIV> $old_owner->Load( $Transaction->OldValue );</DIV><DIV> $old_owner->EmailAddress() }</DIV><DIV>Subject: Ticket #{ $Ticket->Id() } taken by { $Ticket->OwnerObj->Name() }</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>A ticket you owned:</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV> { $Ticket->Subject() }</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>has been taken by {$Ticket->OwnerObj->Name()}.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>{ $RT::WebURL }Ticket/Display.html?id={ $Ticket->Id }</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Saved the template.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Then I went to Global -> Scrips -> New Scrips</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Des: Ticket Stole<FONT class="Apple-style-span" face="Verdana" size="3">n<SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Condition: User Defiened</SPAN></FONT><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Action: Notify Other Requestors ( I also tried Notified Owner)</SPAN></FONT><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Template: Global Template Ticket Steal</SPAN></FONT><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Stage: TransactionCreate</SPAN></FONT><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Custom condition:</SPAN></FONT><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV>my $trans = $self->TransactionObj; return 0 unless $trans->Field eq 'Owner'; return 1 if $trans->OldValue != RT::Nobody()->id(); return 0;<FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I am running the RT 3.4.1-2 version from Debian repo. Also the bestpractical.com website is going slow.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Thanks for the help</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>-jb</DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV></BODY></HTML>