<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">I could have sworn that I couldn't find it in the archives before. I found the solutions. Thanks<DIV><BR class="khtml-block-placeholder"></DIV><DIV>-jb</DIV><DIV><BR><DIV><DIV>On Mar 8, 2006, at 4:18 PM, Jason B. wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite">Thanks to everyone who replied to my last e-mail about custom scrips Inquiry, it really helped. I am working with the RT Essentials trying to get a butter understand of Templates and Scrips so I followed the "Your ticket was stolen Example" but when someone steals the ticket there is not an e-mail sent. Do you see anything I did wrong?<DIV><BR class="khtml-block-placeholder"></DIV><DIV>Here is what I did.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Under root I did the following:</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><SPAN class="Apple-style-span">Configurations -> Global -> <FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">templates</SPAN></FONT></SPAN></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Created the following template:</SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV>To: { my $old_owner = RT::User->new( $self->CurrentUser );</DIV><DIV> $old_owner->Load( $Transaction->OldValue );</DIV><DIV> $old_owner->EmailAddress() }</DIV><DIV>Subject: Ticket #{ $Ticket->Id() } taken by { $Ticket->OwnerObj->Name() }</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>A ticket you owned:</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV> { $Ticket->Subject() }</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>has been taken by {$Ticket->OwnerObj->Name()}.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>{ $RT::WebURL }Ticket/Display.html?id={ $Ticket->Id }</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Saved the template.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Then I went to Global -> Scrips -> New Scrips</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Des: Ticket Stole<FONT class="Apple-style-span" face="Verdana" size="3">n<SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Condition: User Defiened</SPAN></FONT><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Action: Notify Other Requestors ( I also tried Notified Owner)</SPAN></FONT><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Template: Global Template Ticket Steal</SPAN></FONT><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Stage: TransactionCreate</SPAN></FONT><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Custom condition:</SPAN></FONT><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV>my $trans = $self->TransactionObj; return 0 unless $trans->Field eq 'Owner'; return 1 if $trans->OldValue != RT::Nobody()->id(); return 0;<FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I am running the RT 3.4.1-2 version from Debian repo. Also the bestpractical.com website is going slow.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Thanks for the help</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>-jb</DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Community help: <A href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Commercial support: <A href="mailto:sales@bestpractical.com">sales@bestpractical.com</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<SPAN class="Apple-converted-space"> </SPAN></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Buy a copy at <A href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">We're hiring! Come hack Perl for Best Practical: <A href="http://bestpractical.com/about/jobs.html">http://bestpractical.com/about/jobs.html</A></DIV> </BLOCKQUOTE></DIV><BR></DIV></BODY></HTML>