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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=259061218-16032006>Oops. You have to do the same for
<rt3>/share/html/Elements/MyRequests ->
<rt3>/local/html/Elements/MyRequests as well, to get the unowned list
changed.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=259061218-16032006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=259061218-16032006>Cheers!</SPAN></FONT></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Michael
Finn<BR><B>Sent:</B> Thursday, March 16, 2006 12:11 PM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> RE: [rt-users] Show
'stalled' on AtAGlance priority list?<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><FONT face=Arial size=2><SPAN
class=452530218-16032006>I'm using Fedora, but should be the
same...</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial size=2><SPAN
class=452530218-16032006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial size=2><SPAN
class=452530218-16032006>Copied <rt3>/share/html/Elements/MyTickets to
<rt3>/local/html/Elements/MyTickets, then edited the new
MyTickets:</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial size=2><SPAN
class=452530218-16032006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face="Courier New" size=2><SPAN
class=452530218-16032006>my $Query = " Owner =
'".$session{'CurrentUser'}->Id."' AND ( Status = 'new' OR Status =
'open')";</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face="Courier New" size=2><SPAN
class=452530218-16032006></SPAN></FONT> </DIV>
<DIV><SPAN class=452530218-16032006></SPAN><FONT face=Arial><FONT
size=2>became<SPAN class=452530218-16032006>:</SPAN></FONT></FONT></DIV>
<DIV dir=ltr align=left><FONT face="Courier New" size=2><SPAN
class=452530218-16032006>my $Query = " Owner =
'".$session{'CurrentUser'}->Id."' AND ( Status = 'new' OR Status = 'open' OR
Status = 'stalled')";</SPAN></FONT></DIV>
<DIV> </DIV>
<DIV><SPAN class=452530218-16032006><FONT face=Arial size=2>I also modified
it so that "Due Date" (actually, DueRelative) is displayed rather than
"Priority" (which we don't use). Just a matter of replacing Priority with
DueRelative, and using "OrderBy => 'Due'" and "Order => 'ASC'"
instead of 'DESC' in the same file.</FONT></SPAN></DIV>
<DIV><SPAN class=452530218-16032006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=452530218-16032006><FONT face=Arial
size=2>Cheers,</FONT></SPAN></DIV>
<DIV><SPAN class=452530218-16032006><FONT face=Arial
size=2>Mike</FONT></SPAN></DIV>
<DIV><BR></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Sumner,
Todd<BR><B>Sent:</B> Thursday, March 16, 2006 10:20 AM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] Show 'stalled' on
AtAGlance priority list?<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=391310916-16032006>Greetings,</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=391310916-16032006></SPAN></FONT> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=391310916-16032006>RT 3.4.5 on CentOS
4.2</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=391310916-16032006></SPAN></FONT> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=391310916-16032006>On the At A
Glance Page, for both lists of unowned and owned tickets, I would like to
have tickets with the status of 'stalled' also be listed (currently just new
& open). </SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=391310916-16032006></SPAN></FONT> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=391310916-16032006>Can anyone advise
on how I can adjust this?</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=391310916-16032006></SPAN></FONT><FONT
face=Tahoma size=2><SPAN class=391310916-16032006></SPAN></FONT> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=391310916-16032006>Thanks in
advance.</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=391310916-16032006>Todd</SPAN></FONT></DIV>
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class=391310916-16032006></SPAN></FONT> </DIV></BODY></HTML>