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Marcos,<br>
<br>
Does your log show that the e_mail is going out at all? maybe the
e_mail address is not set up right.<br>
<br>
Kenn<br>
<br>
Marcos Athanasoulis wrote:
<blockquote
cite="mid3b910dda0603160715x76f288e2xc7d1426d899b72f9@mail.gmail.com"
type="cite">
<div>
<div><span class="gmail_quote">On 3/16/06, <b
class="gmail_sendername">Stephen Turner</b> <<a
href="mailto:sturner@mit.edu">sturner@mit.edu</a>> wrote:</span>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;">Marcos,<br>
<br>
Is the Admincc who you expect to receive email the same person as the<br>
one creating the ticket? If so, the NotifyActor config variable may
<br>
be suppressing the email.<br>
<br>
If you turn on debug-level logging in the config file, you should see<br>
messages in the RT log file concerning which scripts it is running<br>
and whether or not it finds email recipients for each scrip.
<br>
<br>
Steve<br>
<br>
</blockquote>
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<div>No -- I am sending the request from a different email address
than the person who is the admincc.</div>
<div> </div>
<div>I did turn on logging in the config file -- but nothing is being
written to the log. Do I need to tell RT to re-read the config file
somehow?</div>
<div> </div>
<div>Thanks,</div>
<div> </div>
<div>Marcos<br>
<br>
</div>
<br>
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