<div>I added "ShowOutgoingMail" privilege for "Everyone" and still no notification send to admincc's on create. </div>
<div> </div>
<div>Can anyone point me to directions on how I can turn on logging to a file so I can try to get to the bottom of this? </div>
<div> </div>
<div>Thanks,</div>
<div> </div>
<div>Marcos<br><br> </div>
<div><span class="gmail_quote">On 3/15/06, <b class="gmail_sendername">Ken Crocker</b> <<a href="mailto:KFCrocker@lbl.gov">KFCrocker@lbl.gov</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div style="DIRECTION: ltr">Marcos,<br><br> Then I would check the "SeeOutgoingMail" provoledge on an "Everyone" basis and make sure you've got some AdminCc's to receive the e_mails. Other than that, unless I'm looking at your configuration, it' shard to advise.
<br><br>Kenn</div>
<div style="DIRECTION: ltr"><span class="e" id="q_109ffae7f9171aa2_1"><br><br>Marcos Athanasoulis wrote:
<blockquote cite="http://mid3b910dda0603151025q4d878ff2j51047c6ad9502455@mail.gmail.com" type="cite">
<div>Thanks -- the problem, however, is not that I don't want the scrip -- I do -- it just doesn't work... I actually do want it globally and it is set-up globally -- but no admincc notify goes out. </div>
<div> </div>
<div>Not sure if this attachment will get through to the list -- but I have attached a jpg of the screen showing that the global scrip "notify admincc on create using template transaction" is in place. But the ticket history never reports an email being sent to the admincc on create -- only on reply or comment.
</div>
<div> </div>
<div>Thanks for anyone's thoughts or guidance on this or on how I can trace/log what might be happening.</div>
<div> </div>
<div>Marcos</div>
<div><br><br> </div>
<div><span class="gmail_quote">On 3/15/06, <b class="gmail_sendername">Ken Crocker</b> <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a>> wrote:
</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">Marcos,<br><br> You do not have to use the global scrips, if there are some you do<br>not want. Simply turn off all the global ones and create what you need
<br>for each Queue that you want E_mail on. Set up the priviledge<br>"SeeOutgoingMail" for those admincc'c and then create a scrip triggered<br>by the 'oncreate' action.<br><br>Kenn<br><br>Marcos Athanasoulis wrote:
<br><br>>Hello,<br>><br>>I helped install RT for a non-profit that I advise and everything<br>>works great -- except that no admincc notice goes out on ticket<br>>creation. I have a stock install with a few users and the permissions
<br>>all set up with the default recommendations. The admincc works on<br>>correspondence and comments -- just not on create. It is not that it<br>>is not received -- it is not shown in the ticket as even being sent
<br>>out -- only the autoreply is listed. And I am testing with a different<br>>email than the one set to receive the admincc -- so it is not that it<br>>is just not sending info to the person who did the update. So two
<br>>questions:<br>><br>>1. Any ideas what might be going on?<br>><br>>2. How can I turn on debugging level logging? I put the lines to log<br>>to a file with level debug in my RT_SiteConfig.pm -- but they don't
<br>>seem to be taking effect. Do I somehow need to tell RT to re-read the<br>>file? (tried restarting apache on a lark -- no change)<br>><br>>This is freebsd with RT 3.4 -- though again absolutely everything else
<br>>works, notifying, incoming email etc.<br>><br>>Thanks!<br>><br>>Marcos<br>>_______________________________________________<br>><a onclick="return top.js.OpenExtLink(window,event,this)" href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target="_blank">
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