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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Cheers guys, sorted this one out now, got
my head around it from the advise jesse gave </span></font><font size=2
color=navy face=Wingdings><span style='font-size:10.0pt;font-family:Wingdings;
color:navy'>J</span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 color=black
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:windowtext'>-----Original
Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> Ken Crocker
[mailto:KFCrocker@lbl.gov] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, March 20, 2006 5:14
PM<br>
<b><span style='font-weight:bold'>To:</span></b> Michael Shanks<br>
<b><span style='font-weight:bold'>Cc:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] goto
ticket error (security problem)</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt'>Michael,<br>
<br>
Try giving the role "Requestor" the following
rights; see queue, see ticket, see outgoing e_mail, reply to ticket and watch.
That way they can find their tickets in the queue and interact about thos
tickets only as the "requestor".<br>
<br>
Kenn<br>
<br>
Michael Shanks wrote: </span></font></p>
<pre style='margin-left:.5in' wrap=""><font size=2 color=black
face="Courier New"><span style='font-size:10.0pt'>Hello</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> </span></font></pre><pre style='margin-left:
.5in'><font size=2 color=black face="Courier New"><span style='font-size:10.0pt'>If I remove this right it corrects the problem, however my user now cannot</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>see his open or closed tickets also</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> </span></font></pre><pre style='margin-left:
.5in'><font size=2 color=black face="Courier New"><span style='font-size:10.0pt'>-----Original Message-----</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>From: Jesse Vincent [<a
href="mailto:jesse@bestpractical.com">mailto:jesse@bestpractical.com</a>] </span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>Sent: 18 March 2006 03:23</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>To: Michael Shanks</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>Cc: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>Subject: Re: [rt-users] goto ticket error (security problem)</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> </span></font></pre><pre style='margin-left:
.5in'><font size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> </span></font></pre><pre style='margin-left:
.5in'><font size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>On Sat, Mar 18, 2006 at 02:00:26AM -0000, Michael Shanks wrote:</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> </span></font></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite><pre
style='margin-left:.5in' wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>Hello I am configuring a new helpdesk using request tracker, I notice one</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>problem and I am wondering if you can help me with my configuration, </span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> </span></font></pre><pre style='margin-left:.5in'><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>When a user logs into the self service page they are presented with their</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>open tickets, top right is also the goto ticket option, when the user</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> </span></font></pre></blockquote>
<pre style='margin-left:.5in' wrap=""><font size=2 color=black
face="Courier New"><span style='font-size:10.0pt'>types</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> </span></font></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite><pre
style='margin-left:.5in' wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>in any ticket ID the ticket is shown to them even if they are not the</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>original submitter, </span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> </span></font></pre><pre style='margin-left:.5in'><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre></blockquote>
<pre style='margin-left:.5in' wrap=""><font size=2 color=black
face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>You've granted "Everyone" the right to "ShowTicket"</span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> </span></font></pre><pre style='margin-left:
.5in'><font size=2 color=black face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
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