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Jason,<br>
<br>
I'm curious. If your two uesrs are in a group that has all those
rights, why did you even bother to give them global user rights? The
only global user right we give is superuser and that's only to us
system admins. Once a user is in a group and that group has rights,
man, your done. If you create another Queue, then you can either allow
that group to have certain rights for that particular queue or not. It
looks to me like you dished out WAY too many rights, like a scatter-gun
effect and that's makes it a lot tougher to debug any problem. Try
trimming some of that stuff off and make little changes, one at a time.<br>
<br>
Kenn<br>
<br>
Jason B. wrote:
<blockquote cite="midCCE2A191-702C-4660-8737-CC223143D66C@sitepier.com"
type="cite">Hello Everyone,
<div><br class="khtml-block-placeholder">
</div>
<div>Its been about 2 weeks and I am still fighting with this
problem. Does anyone have any insight on what I might be doing wrong?
Let me tell you the changes I have made so far.</div>
<div><br class="khtml-block-placeholder">
</div>
<div>Here is the custom scrip:<font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;"></span></font></div>
<div><font class="Apple-style-span" face="Verdana" size="3"><span
class="Apple-style-span" style="font-size: 11px;"><br
class="khtml-block-placeholder">
</span></font></div>
<div><font class="Apple-style-span" face="Verdana" size="3"><span
class="Apple-style-span" style="font-size: 11px;">Description: Ticket
Stole</span></font><font class="Apple-style-span" face="Verdana"
size="3"><span class="Apple-style-span" style="font-size: 11px;"></span></font></div>
<div><font class="Apple-style-span" face="Verdana" size="3"><span
class="Apple-style-span" style="font-size: 11px;">Condition: User
defined</span></font></div>
<div><font class="Apple-style-span" face="Verdana" size="3"><span
class="Apple-style-span" style="font-size: 11px;">Action: Notify Owner</span></font><font
class="Apple-style-span" face="Verdana" size="3"><span
class="Apple-style-span" style="font-size: 11px;"></span></font></div>
<div><font class="Apple-style-span" face="Verdana" size="3"><span
class="Apple-style-span" style="font-size: 11px;">Template: Global
Template Ticket Steal</span></font></div>
<div><font class="Apple-style-span" face="Verdana" size="3"><span
class="Apple-style-span" style="font-size: 11px;">Stage: Transaction
Create</span></font></div>
<div><font class="Apple-style-span" face="Verdana" size="3"><span
class="Apple-style-span" style="font-size: 11px;"><br
class="khtml-block-placeholder">
</span></font></div>
<div><font class="Apple-style-span" face="Verdana" size="3"><span
class="Apple-style-span" style="font-size: 11px;">Custom Condition:</span></font></div>
<div><font class="Apple-style-span" face="Verdana" size="3"><span
class="Apple-style-span" style="font-size: 11px;"><br
class="khtml-block-placeholder">
</span></font></div>
<div>my $trans = $self->TransactionObj; return 0 unless
$trans->Field eq 'Owner'; return 1 if $trans->OldValue !=
RT::Nobody()->id(); return 0;<font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;"></span></font></div>
<div><br class="khtml-block-placeholder">
</div>
<div>Template 13: Ticket Steal</div>
<div><br class="khtml-block-placeholder">
</div>
<div>To: {my $old_owner = RT::User->new($RT::System); </div>
<div>$old_owner->Load($Transaction->OldValue); </div>
<div>$old_owner->EmailAddress()} </div>
<div>Subject: Ticket #{$Ticket->Id()} taken by
{$Ticket->OwnerObj->Name()} </div>
<div><br class="khtml-block-placeholder">
</div>
<div>A ticket you owned: </div>
<div><br class="khtml-block-placeholder">
</div>
<div>"{$Ticket->Subject()}" </div>
<div><br class="khtml-block-placeholder">
</div>
<div>has been taken by {$Ticket->OwnerObj->Name()} </div>
<div><br class="khtml-block-placeholder">
</div>
<div>{$RT::WebURL}Ticket/Display.html?id={$Ticket->Id()}</div>
<div><br class="khtml-block-placeholder">
</div>
<div>I am testing with a Queue called Support and with 2 users called
jason and mike.</div>
<div>Both of these guys are in a Group called Admin</div>
<div><br class="khtml-block-placeholder">
</div>
<div>Here are the permissions in the Admin group</div>
<div><br class="khtml-block-placeholder">
</div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">AdminAllPersonalGroups</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">AdminCustomField</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">AdminGroup</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">AdminGroupMembership</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">AdminOwnPersonalGroups</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">AdminQueue</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">AdminUsers</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">AssignCustomFields</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">CommentOnTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">CreateSavedSearch</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">CreateTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">DelegateRights</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">DeleteTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">EditSavedSearches</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">LoadSavedSearch</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ModifyACL</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ModifyCustomField</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ModifyOwnMembership</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ModifyQueueWatchers</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ModifyScrips</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ModifySelf</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ModifyTemplate</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ModifyTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">OwnTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ReplyToTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">SeeCustomField</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">SeeGroup</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">SeeQueue</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowACL</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowConfigTab</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowOutgoingEmail</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowSavedSearches</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowScrips</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowTemplate</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowTicketComments</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">StealTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">SuperUser</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">TakeTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">Watch</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">WatchAsAdminCc</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;"><br class="khtml-block-placeholder">
</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;"><br class="khtml-block-placeholder">
</span></font></div>
<div>For global User rights:</div>
<div>Jason has:</div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">CommentOnTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">CreateTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ModifyTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">OwnTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ReplyToTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">SeeQueue</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowACL</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowOutgoingEmail</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowTicketComments</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">StealTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">TakeTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">Watch</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;"><br class="khtml-block-placeholder">
</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">Mike has:</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">CommentOnTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">CreateTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ModifyTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">OwnTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ReplyToTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">SeeQueue</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowOutgoingEmail</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">ShowTicketComments</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">StealTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">TakeTicket</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;"><br class="khtml-block-placeholder">
</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">Okay so in the RT_SiteConfig.pm I have set:</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;"><br class="khtml-block-placeholder">
</span></font></div>
<div style="margin: 0px;">Set($NotifyActor, 1);<font
class="Apple-style-span" face="Verdana" size="3"><span
class="Apple-style-span" style="font-size: 11px;"></span></font></div>
<div style="margin: 0px;"><br class="khtml-block-placeholder">
</div>
<div style="margin: 0px;">Now when someone sends a ticket mike can
take ownership of the ticket. Next when Jason steals the ticket from
Mike we do not get an e-mail of the ticket stolen. In the syslogs it
says:</div>
<div style="margin: 0px;"><br class="khtml-block-placeholder">
</div>
<div>Mar 24 10:47:28 admin RT: <<a
href="mailto:rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com">rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com</a>>
#2886/28802 - Scrip 3
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </div>
<div>Mar 24 10:47:28 admin RT: <<a
href="mailto:rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com">rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com</a>>
No recipients found. Not sending.
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) </div>
<div>Mar 24 10:47:28 admin RT: <<a
href="mailto:rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com">rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com</a>>
#2886/28802 - Scrip 4
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </div>
<div>Mar 24 10:47:28 admin RT: <<a
href="mailto:rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com">rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com</a>>
No recipients found. Not sending.
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) </div>
<div>Mar 24 10:47:28 admin RT: <<a
href="mailto:rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com">rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com</a>>
#2886/28802 - Scrip 16 On Create Notify Owner
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </div>
<div>Mar 24 10:47:28 admin RT: <<a
href="mailto:rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com">rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com</a>>
No recipients found. Not sending.
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) </div>
<div><br class="khtml-block-placeholder">
</div>
<div><br class="khtml-block-placeholder">
</div>
<div style="margin: 0px;"><br class="khtml-block-placeholder">
</div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;"><br class="khtml-block-placeholder">
</span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;">I am using RT <font class="Apple-style-span"
face="Helvetica" size="3"><span class="Apple-style-span"
style="font-size: 12px;">3.4.1-2 which is the debian packages for
Sarge 3.1. Anyone have any ideas why its not working? I have racked
my brain for the last 2 weeks. Hopefully i provided enough information.</span></font></span></font></div>
<div style="margin: 0px;"><font class="Apple-style-span"
face="Verdana" size="3"><span class="Apple-style-span"
style="font-size: 11px;"><br class="khtml-block-placeholder">
</span></font></div>
<div>-jason</div>
<div><br class="khtml-block-placeholder">
</div>
<div style="text-align: right;"><br class="khtml-block-placeholder">
</div>
<div><br>
<div>
<div>On Mar 8, 2006, at 11:38 PM, Jason B. wrote:</div>
<br class="Apple-interchange-newline">
<blockquote type="cite">Ken & others,
<div><br class="khtml-block-placeholder">
</div>
<div>After going home and troubleshooting this more and looking at
the archive postings I noticed that some people got it working by
changing the Template to the following:</div>
<div><br class="khtml-block-placeholder">
</div>
<div>To: {my $old_owner = RT::User->new($RT::System); </div>
<div>$old_owner->Load($Transaction->OldValue); </div>
<div>$old_owner->EmailAddress()} </div>
<div>Subject: Ticket #{$Ticket->Id()} taken by
{$Ticket->OwnerObj->Name()} </div>
<div><br class="khtml-block-placeholder">
</div>
<div>A ticket you owned: </div>
<div><br class="khtml-block-placeholder">
</div>
<div>"{$Ticket->Subject()}" </div>
<div><br class="khtml-block-placeholder">
</div>
<div>has been taken by {$Ticket->OwnerObj->Name()} </div>
<div><br class="khtml-block-placeholder">
</div>
<div>{$RT::WebURL}Ticket/Display.html?id={$Ticket->Id()}</div>
<div><br class="khtml-block-placeholder">
</div>
<div>Basically changing the $RT::System part. It worked for others
though its not working for me. I do see that my Everyone Group does
have ShowOutgoingMail along with Every group that I have created that
has the ShowOutgoingMail. I noticed the following in the
/var/log/messages</div>
<div><br class="khtml-block-placeholder">
</div>
<div>Mar 8 23:30:31 admin RT: Successful login for jbartels from
24.26.232.60 (/usr/share/request-tracker3.4/html/autohandler:197) </div>
<div>Mar 8 23:30:48 admin RT: <<a
href="mailto:rt-3.4.1-2188-21627-2.19.1568452421506@something.com">rt-3.4.1-2188-21627-2.19.1568452421506@something.com</a>>
#2188/21627 - Scrip 2
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </div>
<div>Mar 8 23:30:48 admin RT: <<a
href="mailto:rt-3.4.1-2188-21627-2.19.1568452421506@something.com">rt-3.4.1-2188-21627-2.19.1568452421506@something.com</a>.>
No recipients found. Not sending.
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) </div>
<div>Mar 8 23:30:48 admin RT: <<a
href="mailto:rt-3.4.1-2188-21627-15.13.6658577819274@something.com">rt-3.4.1-2188-21627-15.13.6658577819274@something.com</a>>
#2188/21627 - Scrip 15 Ticket Stolen
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </div>
<div>Mar 8 23:30:48 admin RT: <<a
href="mailto:rt-3.4.1-2188-21627-15.13.6658577819274@something.com">rt-3.4.1-2188-21627-15.13.6658577819274@something.com</a>>
No recipients found. Not sending.
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)</div>
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<div>Okay so when I test it by pressing the Steal ticket it only
works if the root user has the ticket (just did it for testing) but if
I use a real user say jbartels and have jtest user steal it I do
not receive an e-mail and it shows that error message in the log file.</div>
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</div>
<div>I want the e-mail sent to the user that use to have the ticket
before it was stolen. So it would go to jbartels if the jtest user
stole it. Not sure where I went wrong. I also searched the archives
and it said to try using the </div>
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<div>Set($NotifyActor, 0);</div>
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<div>Which doesn't help anything.</div>
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</div>
<div>Any thoughts?</div>
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</div>
<div>-jason</div>
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<div><br>
<div>
<div>On Mar 8, 2006, at 6:49 PM, Ken Crocker wrote:</div>
<br class="Apple-interchange-newline">
<blockquote type="cite"> JAson, to whom did you want the e_mail to
go to and did you give that role (like requestor) or group the
"SeeOutgoingMail" priviledge? If not, then you can have a hundred
scrips that will go nowhere if no one has the priviledge of seeing
outgoing mail.<br>
<br>
Kenn<br>
<br>
</blockquote>
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