<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">Hello Everyone,<DIV><BR class="khtml-block-placeholder"></DIV><DIV>Its been about 2 weeks and I am still fighting with this problem. Does anyone have any insight on what I might be doing wrong? Let me tell you the changes I have made so far.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Here is the custom scrip:<FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Description: Ticket Stole</SPAN></FONT><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Condition: User defined</SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Action: Notify Owner</SPAN></FONT><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Template: Global Template Ticket Steal</SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Stage: Transaction Create</SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Custom Condition:</SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV>my $trans = $self->TransactionObj; return 0 unless $trans->Field eq 'Owner'; return 1 if $trans->OldValue != RT::Nobody()->id(); return 0;<FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Template 13: Ticket Steal</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>To: {my $old_owner = RT::User->new($RT::System); </DIV><DIV>$old_owner->Load($Transaction->OldValue); </DIV><DIV>$old_owner->EmailAddress()} </DIV><DIV>Subject: Ticket #{$Ticket->Id()} taken by {$Ticket->OwnerObj->Name()} </DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>A ticket you owned: </DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>"{$Ticket->Subject()}" </DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>has been taken by {$Ticket->OwnerObj->Name()} </DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>{$RT::WebURL}Ticket/Display.html?id={$Ticket->Id()}</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I am testing with a Queue called Support and with 2 users called jason and mike.</DIV><DIV>Both of these guys are in a Group called Admin</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Here are the permissions in the Admin group</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AdminAllPersonalGroups</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AdminCustomField</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AdminGroup</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AdminGroupMembership</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AdminOwnPersonalGroups</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AdminQueue</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AdminUsers</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AssignCustomFields</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CommentOnTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CreateSavedSearch</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CreateTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">DelegateRights</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">DeleteTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">EditSavedSearches</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">LoadSavedSearch</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyACL</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyCustomField</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyOwnMembership</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyQueueWatchers</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyScrips</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifySelf</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyTemplate</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">OwnTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ReplyToTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">SeeCustomField</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">SeeGroup</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">SeeQueue</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowACL</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowConfigTab</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowOutgoingEmail</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowSavedSearches</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowScrips</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTemplate</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTicketComments</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">StealTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">SuperUser</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">TakeTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Watch</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">WatchAsAdminCc</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV>For global User rights:</DIV><DIV>Jason has:</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CommentOnTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CreateTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">OwnTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ReplyToTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">SeeQueue</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowACL</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowOutgoingEmail</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTicketComments</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">StealTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">TakeTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Watch</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Mike has:</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CommentOnTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CreateTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">OwnTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ReplyToTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">SeeQueue</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowOutgoingEmail</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTicketComments</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">StealTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">TakeTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Okay so in the RT_SiteConfig.pm I have set:</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Set($NotifyActor, 1);<FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><BR class="khtml-block-placeholder"></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Now when someone sends a ticket mike can take ownership of the ticket. Next when Jason steals the ticket from Mike we do not get an e-mail of the ticket stolen. In the syslogs it says:</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><BR class="khtml-block-placeholder"></DIV><DIV>Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com">rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com</A>> #2886/28802 - Scrip 3 (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </DIV><DIV>Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com">rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com</A>> No recipients found. Not sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) </DIV><DIV>Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com">rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com</A>> #2886/28802 - Scrip 4 (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </DIV><DIV>Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com">rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com</A>> No recipients found. Not sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) </DIV><DIV>Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com">rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com</A>> #2886/28802 - Scrip 16 On Create Notify Owner (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </DIV><DIV>Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com">rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com</A>> No recipients found. Not sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) </DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><BR class="khtml-block-placeholder"></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">I am using RT <FONT class="Apple-style-span" face="Helvetica" size="3"><SPAN class="Apple-style-span" style="font-size: 12px;">3.4.1-2 which is the debian packages for Sarge 3.1. Anyone have any ideas why its not working? I have racked my brain for the last 2 weeks. Hopefully i provided enough information.</SPAN></FONT></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV>-jason</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV style="text-align: right;"><BR class="khtml-block-placeholder"></DIV><DIV><BR><DIV><DIV>On Mar 8, 2006, at 11:38 PM, Jason B. wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite">Ken & others,<DIV><BR class="khtml-block-placeholder"></DIV><DIV>After going home and troubleshooting this more and looking at the archive postings I noticed that some people got it working by changing the Template to the following:</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>To: {my $old_owner = RT::User->new($RT::System); </DIV><DIV>$old_owner->Load($Transaction->OldValue); </DIV><DIV>$old_owner->EmailAddress()} </DIV><DIV>Subject: Ticket #{$Ticket->Id()} taken by {$Ticket->OwnerObj->Name()} </DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>A ticket you owned: </DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>"{$Ticket->Subject()}" </DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>has been taken by {$Ticket->OwnerObj->Name()} </DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>{$RT::WebURL}Ticket/Display.html?id={$Ticket->Id()}</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Basically changing the $RT::System part. It worked for others though its not working for me. I do see that my Everyone Group does have ShowOutgoingMail along with Every group that I have created that has the ShowOutgoingMail. I noticed the following in the /var/log/messages</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Mar 8 23:30:31 admin RT: Successful login for jbartels from 24.26.232.60 (/usr/share/request-tracker3.4/html/autohandler:197) </DIV><DIV>Mar 8 23:30:48 admin RT: <<A href="mailto:rt-3.4.1-2188-21627-2.19.1568452421506@something.com">rt-3.4.1-2188-21627-2.19.1568452421506@something.com</A>> #2188/21627 - Scrip 2 (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </DIV><DIV>Mar 8 23:30:48 admin RT: <<A href="mailto:rt-3.4.1-2188-21627-2.19.1568452421506@something.com">rt-3.4.1-2188-21627-2.19.1568452421506@something.com</A>.> No recipients found. Not sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) </DIV><DIV>Mar 8 23:30:48 admin RT: <<A href="mailto:rt-3.4.1-2188-21627-15.13.6658577819274@something.com">rt-3.4.1-2188-21627-15.13.6658577819274@something.com</A>> #2188/21627 - Scrip 15 Ticket Stolen (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </DIV><DIV>Mar 8 23:30:48 admin RT: <<A href="mailto:rt-3.4.1-2188-21627-15.13.6658577819274@something.com">rt-3.4.1-2188-21627-15.13.6658577819274@something.com</A>> No recipients found. Not sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Okay so when I test it by pressing the Steal ticket it only works if the root user has the ticket (just did it for testing) but if I use a real user say jbartels and have jtest user steal it I do not receive an e-mail and it shows that error message in the log file.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I want the e-mail sent to the user that use to have the ticket before it was stolen. So it would go to jbartels if the jtest user stole it. Not sure where I went wrong. I also searched the archives and it said to try using the </DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Set($NotifyActor, 0);</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Which doesn't help anything.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Any thoughts?</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>-jason</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR><DIV><DIV>On Mar 8, 2006, at 6:49 PM, Ken Crocker wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"> JAson, to whom did you want the e_mail to go to and did you give that role (like requestor) or group the "SeeOutgoingMail" priviledge? If not, then you can have a hundred scrips that will go nowhere if no one has the priviledge of seeing outgoing mail.<BR> <BR> Kenn<BR> <BR></BLOCKQUOTE></DIV></DIV></BLOCKQUOTE></DIV></DIV></BODY></HTML>