<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">Hello Kenn & Others,<DIV><BR class="khtml-block-placeholder"></DIV><DIV>I have changed the permissions for Mike & Jason. Here are the current permissions on the Admin group:</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Configuration -> Global-> Group Rights -> Admin</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CommentOnTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CreateTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">DeleteTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyQueueWatchers</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">OwnTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ReplyToTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">SeeCustomField</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">SeeQueue</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowOutgoingEmail</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTicketComments</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">StealTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">TakeTicket</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">I removed all user groups for Jason & Mike since they are part of a group. I am still getting the error:</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><BLOCKQUOTE type="cite"><BLOCKQUOTE cite="midCCE2A191-702C-4660-8737-CC223143D66C@sitepier.com" type="cite"><DIV style="">Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com">rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com</A>> #2886/28802 - Scrip 3 (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </DIV><DIV style="color: rgb(0, 99, 18); ">Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com">rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com</A>> No recipients found. Not sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) </DIV><DIV style="color: rgb(0, 99, 18); ">Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com">rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com</A>> #2886/28802 - Scrip 4 (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </DIV><DIV style="color: rgb(0, 99, 18); ">Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com">rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com</A>> No recipients found. Not sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) </DIV><DIV style="color: rgb(0, 99, 18); ">Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com">rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com</A>> #2886/28802 - Scrip 16 On Create Notify Owner (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </DIV><DIV style="color: rgb(0, 99, 18); ">Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com">rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com</A>> No recipients found. Not sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)</DIV></BLOCKQUOTE></BLOCKQUOTE><DIV><BR class="khtml-block-placeholder"></DIV>Any other idea's?<DIV><BR class="khtml-block-placeholder"></DIV><DIV>-jb<BR><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR><DIV><DIV>On Mar 24, 2006, at 12:53 PM, Kenneth Crocker wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"> Jason,<BR> <BR> I'm curious. If your two uesrs are in a group that has all those rights, why did you even bother to give them global user rights? The only global user right we give is superuser and that's only to us system admins. Once a user is in a group and that group has rights, man, your done. If you create another Queue, then you can either allow that group to have certain rights for that particular queue or not. It looks to me like you dished out WAY too many rights, like a scatter-gun effect and that's makes it a lot tougher to debug any problem. Try trimming some of that stuff off and make little changes, one at a time.<BR> <BR> Kenn<BR> <BR> Jason B. wrote: <BLOCKQUOTE cite="midCCE2A191-702C-4660-8737-CC223143D66C@sitepier.com" type="cite">Hello Everyone, <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>Its been about 2 weeks and I am still fighting with this problem. Does anyone have any insight on what I might be doing wrong? Let me tell you the changes I have made so far.</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>Here is the custom scrip:<FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV> <DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"> </SPAN></FONT></DIV> <DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Description: Ticket Stole</SPAN></FONT><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV> <DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Condition: User defined</SPAN></FONT></DIV> <DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Action: Notify Owner</SPAN></FONT><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV> <DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Template: Global Template Ticket Steal</SPAN></FONT></DIV> <DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Stage: Transaction Create</SPAN></FONT></DIV> <DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"> </SPAN></FONT></DIV> <DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Custom Condition:</SPAN></FONT></DIV> <DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"> </SPAN></FONT></DIV> <DIV>my $trans = $self->TransactionObj; return 0 unless $trans->Field eq 'Owner'; return 1 if $trans->OldValue != RT::Nobody()->id(); return 0;<FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>Template 13: Ticket Steal</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>To: {my $old_owner = RT::User->new($RT::System); </DIV> <DIV>$old_owner->Load($Transaction->OldValue); </DIV> <DIV>$old_owner->EmailAddress()} </DIV> <DIV>Subject: Ticket #{$Ticket->Id()} taken by {$Ticket->OwnerObj->Name()} </DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>A ticket you owned: </DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>"{$Ticket->Subject()}" </DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>has been taken by {$Ticket->OwnerObj->Name()} </DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>{$RT::WebURL}Ticket/Display.html?id={$Ticket->Id()}</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>I am testing with a Queue called Support and with 2 users called jason and mike.</DIV> <DIV>Both of these guys are in a Group called Admin</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>Here are the permissions in the Admin group</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AdminAllPersonalGroups</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AdminCustomField</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AdminGroup</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AdminGroupMembership</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AdminOwnPersonalGroups</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AdminQueue</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AdminUsers</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">AssignCustomFields</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CommentOnTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CreateSavedSearch</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CreateTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">DelegateRights</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">DeleteTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">EditSavedSearches</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">LoadSavedSearch</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyACL</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyCustomField</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyOwnMembership</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyQueueWatchers</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyScrips</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifySelf</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyTemplate</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">OwnTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ReplyToTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">SeeCustomField</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">SeeGroup</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">SeeQueue</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowACL</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowConfigTab</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowOutgoingEmail</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowSavedSearches</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowScrips</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTemplate</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTicketComments</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">StealTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">SuperUser</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">TakeTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Watch</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">WatchAsAdminCc</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"> </SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"> </SPAN></FONT></DIV> <DIV>For global User rights:</DIV> <DIV>Jason has:</DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CommentOnTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CreateTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">OwnTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ReplyToTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">SeeQueue</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowACL</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowOutgoingEmail</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTicketComments</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">StealTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">TakeTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Watch</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"> </SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Mike has:</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CommentOnTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">CreateTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ModifyTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">OwnTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ReplyToTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">SeeQueue</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowOutgoingEmail</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">ShowTicketComments</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">StealTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">TakeTicket</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"> </SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">Okay so in the RT_SiteConfig.pm I have set:</SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"> </SPAN></FONT></DIV> <DIV style="margin: 0px;">Set($NotifyActor, 1);<FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"></SPAN></FONT></DIV> <DIV style="margin: 0px;"><BR class="khtml-block-placeholder"> </DIV> <DIV style="margin: 0px;">Now when someone sends a ticket mike can take ownership of the ticket. Next when Jason steals the ticket from Mike we do not get an e-mail of the ticket stolen. In the syslogs it says:</DIV> <DIV style="margin: 0px;"><BR class="khtml-block-placeholder"> </DIV> <DIV>Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com">rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com</A>> #2886/28802 - Scrip 3 (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </DIV> <DIV>Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com">rt-3.4.1-2886-28802-3.19.7923242290376@stabletransit.com</A>> No recipients found. Not sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) </DIV> <DIV>Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com">rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com</A>> #2886/28802 - Scrip 4 (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </DIV> <DIV>Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com">rt-3.4.1-2886-28802-4.9.29499784638189@stabletransit.com</A>> No recipients found. Not sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) </DIV> <DIV>Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com">rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com</A>> #2886/28802 - Scrip 16 On Create Notify Owner (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </DIV> <DIV>Mar 24 10:47:28 admin RT: <<A href="mailto:rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com">rt-3.4.1-2886-28802-16.5.24126773829749@stabletransit.com</A>> No recipients found. Not sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) </DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV style="margin: 0px;"><BR class="khtml-block-placeholder"> </DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"> </SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;">I am using RT <FONT class="Apple-style-span" face="Helvetica" size="3"><SPAN class="Apple-style-span" style="font-size: 12px;">3.4.1-2 which is the debian packages for Sarge 3.1. Anyone have any ideas why its not working? I have racked my brain for the last 2 weeks. Hopefully i provided enough information.</SPAN></FONT></SPAN></FONT></DIV> <DIV style="margin: 0px;"><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 11px;"><BR class="khtml-block-placeholder"> </SPAN></FONT></DIV> <DIV>-jason</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV style="text-align: right;"><BR class="khtml-block-placeholder"> </DIV> <DIV><BR> <DIV> <DIV>On Mar 8, 2006, at 11:38 PM, Jason B. wrote:</DIV> <BR class="Apple-interchange-newline"> <BLOCKQUOTE type="cite">Ken & others, <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>After going home and troubleshooting this more and looking at the archive postings I noticed that some people got it working by changing the Template to the following:</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>To: {my $old_owner = RT::User->new($RT::System); </DIV> <DIV>$old_owner->Load($Transaction->OldValue); </DIV> <DIV>$old_owner->EmailAddress()} </DIV> <DIV>Subject: Ticket #{$Ticket->Id()} taken by {$Ticket->OwnerObj->Name()} </DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>A ticket you owned: </DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>"{$Ticket->Subject()}" </DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>has been taken by {$Ticket->OwnerObj->Name()} </DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>{$RT::WebURL}Ticket/Display.html?id={$Ticket->Id()}</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>Basically changing the $RT::System part. It worked for others though its not working for me. I do see that my Everyone Group does have ShowOutgoingMail along with Every group that I have created that has the ShowOutgoingMail. I noticed the following in the /var/log/messages</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>Mar 8 23:30:31 admin RT: Successful login for jbartels from 24.26.232.60 (/usr/share/request-tracker3.4/html/autohandler:197) </DIV> <DIV>Mar 8 23:30:48 admin RT: <<A href="mailto:rt-3.4.1-2188-21627-2.19.1568452421506@something.com">rt-3.4.1-2188-21627-2.19.1568452421506@something.com</A>> #2188/21627 - Scrip 2 (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </DIV> <DIV>Mar 8 23:30:48 admin RT: <<A href="mailto:rt-3.4.1-2188-21627-2.19.1568452421506@something.com">rt-3.4.1-2188-21627-2.19.1568452421506@something.com</A>.> No recipients found. Not sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247) </DIV> <DIV>Mar 8 23:30:48 admin RT: <<A href="mailto:rt-3.4.1-2188-21627-15.13.6658577819274@something.com">rt-3.4.1-2188-21627-15.13.6658577819274@something.com</A>> #2188/21627 - Scrip 15 Ticket Stolen (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235) </DIV> <DIV>Mar 8 23:30:48 admin RT: <<A href="mailto:rt-3.4.1-2188-21627-15.13.6658577819274@something.com">rt-3.4.1-2188-21627-15.13.6658577819274@something.com</A>> No recipients found. Not sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>Okay so when I test it by pressing the Steal ticket it only works if the root user has the ticket (just did it for testing) but if I use a real user say jbartels and have jtest user steal it I do not receive an e-mail and it shows that error message in the log file.</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>I want the e-mail sent to the user that use to have the ticket before it was stolen. So it would go to jbartels if the jtest user stole it. Not sure where I went wrong. I also searched the archives and it said to try using the </DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>Set($NotifyActor, 0);</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>Which doesn't help anything.</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>Any thoughts?</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV>-jason</DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV><BR class="khtml-block-placeholder"> </DIV> <DIV><BR> <DIV> <DIV>On Mar 8, 2006, at 6:49 PM, Ken Crocker wrote:</DIV> <BR class="Apple-interchange-newline"> <BLOCKQUOTE type="cite"> JAson, to whom did you want the e_mail to go to and did you give that role (like requestor) or group the "SeeOutgoingMail" priviledge? If not, then you can have a hundred scrips that will go nowhere if no one has the priviledge of seeing outgoing mail.<BR> <BR> Kenn<BR> <BR> </BLOCKQUOTE> </DIV> </DIV> </BLOCKQUOTE> </DIV> </DIV> <PRE wrap=""><HR size="4" width="90%">
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