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Zul,<br>
<br>
It sounds like your modification has altered the way the template
reacts to the action. Try putting another of the default templates with
that action and see if it works (ie. autoreply or one of the notify
....).<br>
<br>
Kenn<br>
<br>
Zul Shariff wrote:
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<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Hi<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">I just started using rt
ver 3.4.4. I changed the default
template for resolved tickets by removing the From: and Sender: lines
and
turning ‘on’ UserFriendlyName setting in the config file. Now it
won’t create emails for resolved tickets. I tried putting back the
From:
and Sender: lines but it still won’t create and send email to the
requestor for resolved ticket.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">The autocreation email
works fine as I haven’t changed
anything in the autoreply template.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Zul Shariff<o:p></o:p></span></font></p>
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