Hi rt-users,<br>
<br>
An interesting idea just occured to me:<br>
<br>
An integral part of my companies support function orbits around RT.<br>
Since we get a large amount of queries from clients, it stands to reason that you will get multiple<br>
questions of the same type.<br>
<br>
Therefore, would it be difficult to modify RT to include a canned response facility where by in reply to <br>
a support query you could select the appropiate response from a drop
down menu (by subject) and e-mail this in reply to the query.<br>
<br>
Has anybody out there implemented such a facility or even tried to?<br clear="all"><br>
Ideas, expansions, analysis etc.. are greatly welcomed on this.<br>
<br>
All the best,<br>
JP<br><br>---------------------------------------<br>
QOTD: "The most dangerous man, to any government, is the man who is able to think things out for himself."--- H. L. Mencken<br>