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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Nevermind, I figured it out. It was
simple, I just needed Admin rights to the actual RT ticket webpage so I could
go in and configure a new Scrip that did what I wanted to do.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Kristopher Lusk
[mailto:<st1:PersonName w:st="on">klusk@brit.com</st1:PersonName>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, April 05, 2006
10:55 AM<br>
<b><span style='font-weight:bold'>To:</span></b>
'rt-users@lists.bestpractical.com'<br>
<b><span style='font-weight:bold'>Cc:</span></b> '<st1:PersonName w:st="on">klusk@brit.com</st1:PersonName>'<br>
<b><span style='font-weight:bold'>Subject:</span></b> How can I get Cc:-ed
people to receive email on Ticket Creation?</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>My problem: People I list in a comma-delimited list in the Cc: field
on ticket creation don’t get notified of the tickets creation via
email. Only the requestor receives an email on ticket creation.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I’m very new to RT and I’ve been searching online for
a while to find a solution. The Wiki documentation is not helpful,
because again I am new to RT, and it seems to be written geared toward those
with more advanced knowledge of the system. Searching online hasn’t
gotten me anywhere either. It seems that other people are having or have
had similar problems, but I haven’t seen any solutions out there –
at least none that I understand.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>I don’t know, but
to me it would seem logical that people you want to Cc: on a tickets creation
actually be notified that the ticket was created if they are listed as CCs
– like when you Cc: someone with your favorite email application, they
also get the email. From reading other messages here, I vaguely
understand that I need to change “some scrip” to say something like
“On Create Notify Requestors and *Cc*s with template
Autoreply”. But, I ask, which scrip would that be? Where is
it? And I where is “NotifyRequestorsAndCcs” in the
documentation? <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>I think I’ve even
read that this was a default setting in RT somewhere. If so, and anyone
knows why, I would love to understand why as well. I
thought I knew how this
worked, but my attempts have all failed and searching both the Wiki
and the mailing list archives hasn't improved my understanding enough
to get anywhere.<br>
<br>
I'm using RT version 3.2 on Windows/Linux<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Can anyone point me in the right direction?
Preferably in layman’s terms…<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Thanks a Million.<o:p></o:p></span></font></p>
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