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<DIV><SPAN class=124150613-07042006><FONT face=Arial size=2>When I create a new
ticket in RT, an email is sent the address specified in the ticket. The
problem is the FROM address in the email is not the rt address. It is <A
href="mailto:apache@upsilon">apache@upsilon</A>. Here's some
background</FONT></SPAN></DIV>
<DIV><SPAN class=124150613-07042006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=124150613-07042006><FONT face=Arial size=2>rt is on hostname
rhel</FONT></SPAN></DIV>
<DIV><SPAN class=124150613-07042006><FONT face=Arial size=2>upsilon is an ms
exchange 2000 server (our primary internal mail server)</FONT></SPAN></DIV>
<DIV><SPAN class=124150613-07042006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=124150613-07042006><FONT face=Arial size=2>Why would the email
show up as form <A
href="mailto:apache@upsilon.domain.name">apache@upsilon.domain.name</A>
(domain.name is our internal DNS domain name)</FONT></SPAN></DIV>
<DIV><SPAN class=124150613-07042006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=124150613-07042006><FONT face=Arial size=2>My /etc/hosts file
contians this:</FONT></SPAN></DIV>
<DIV><SPAN class=124150613-07042006><FONT face=Arial
size=2>127.0.0.1
rhel rhel.servers.ci.keene.nh.us localhost.localdomain
localhost</FONT></SPAN></DIV>
<DIV><SPAN class=124150613-07042006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=124150613-07042006><FONT face=Arial size=2>my /etc/aliases file
contains this:</FONT></SPAN></DIV>
<DIV><SPAN class=124150613-07042006><FONT face=Arial size=2># RT Aliases<BR>rt:
"|/etc/smrsh/rt-mailgate --queue unassigned --action correspond --url <A
href="http://rhel/">http://rhel/</A>"<BR>rt-comment: "|/etc/smrsh/rt-mailgate
--queue unassigned --action comment --url <A
href="http://rhel/">http://rhel/</A>"</FONT></SPAN></DIV>
<DIV><SPAN class=124150613-07042006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=124150613-07042006><FONT face=Arial size=2>What I have done
wrong? Any ideas?</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV align=left><FONT face=Arial size=2>Thanks</FONT></DIV>
<DIV align=left><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><FONT face=Arial size=2>-Mike M</FONT></DIV>
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