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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I'm trying to include stalled tickets in the Quick
Search on RT at a Glance.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I've followed the advice from the mailing list
archives <span class=GramE>( </span><a
href="http://www.gossamer-threads.com/lists/engine?list=rt&do=search_results&search_forum=forum_3&search_string=quick+search&search_type=AND">http://www.gossamer-threads.com/lists/engine?list=rt&do=search_results&search_forum=forum_3&search_string=quick+search&search_type=AND</a>
) and copied Quicksearch from <path to RT>/share/html/Elements to
<path to RT>/local/html/Elements, where a few simple changes were made (modified
Quicksearch attached). I've tried with & without 'chmod 755'
if it makes a difference.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The changes are only displayed periodically. They're
usually OK when I first log in, but sometimes page refreshes and returning to
the Home page cause the original Quicksearch table to be displayed. I'm
at a loss!!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We've only got 4 queues and all SQL queries return
< 10 tickets in each status so I don't think there's a problem
anywhere other than in RT ... but I could be wrong.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any help appreciated. TIA<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>RT v3.4.2 (I know later versions already have what I need
but we're not looking to upgrade yet)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Perl v5.8.6<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Steve<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Steve Platt<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Bioinformatics Support Co-ordinator<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Bioinformatics Unit: Statistics, Modelling &
Bioinformatics Department<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Center for Infections<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Health Protection Agency<o:p></o:p></span></font></p>
<p class=MsoAutoSig><st1:Street w:st="on"><st1:address w:st="on"><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-no-proof:yes'>61
Colindale Avenue</span></font></st1:address></st1:Street><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoAutoSig><st1:City w:st="on"><st1:place w:st="on"><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-no-proof:yes'>London</span></font></st1:place></st1:City><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoAutoSig><st1:country-region w:st="on"><st1:place w:st="on"><font
size=3 face="Times New Roman"><span style='font-size:12.0pt;mso-no-proof:
yes'>UK</span></font></st1:place></st1:country-region><span style='mso-no-proof:
yes'><o:p></o:p></span></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>NW9 5EQ<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span lang=DE
style='font-size:12.0pt;mso-ansi-language:DE;mso-no-proof:yes'>Tel: 0208 327
6618<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'><a
href="http://www.hpa.org.uk/srmd/bioinformatics/index.htm"><span lang=DE
style='mso-ansi-language:DE'>http://www.hpa.org.uk/srmd/bioinformatics/index.htm</span></a></span></font><span
lang=DE style='mso-ansi-language:DE;mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=DE
style='font-size:12.0pt;mso-ansi-language:DE'><o:p> </o:p></span></font></p>
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