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<TITLE>My ShowConfigTab is missing!?!?</TITLE>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">Ok, so I’m trying not to be an idiot here, but I cannot find the ShowConfigTab! I recently upgraded from 3.0.10 to 3.4.5</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS"> (Sun Solaris 9 sparc to Solaris 10 x86)</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS"> and suspect the install went awry. Unfortunately, I did not discover this soon enough and am in a tough spot as far as reverting and re-doing the upgrade</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS"> (30,000 tickets in db, 8 queues, heavy activity, lots of new tickets since upgrade)</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">Found this in the “UPGRADING” text:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Comic Sans MS">UPGRADING FROM 3.2 and earlier - Changes:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Comic Sans MS">= Rights changes =</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Comic Sans MS">Now, if you want any user to be able to access the Admin tools (a.k.a.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Comic Sans MS">the Configuration tab), you must grant that user the "ShowConfigTab"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Comic Sans MS">right. Making the user a privileged user is no longer sufficient.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">So I assume it SHOULD be there, somewhere! When I try to edit the Queue Admin’s permissions, this ShowConfigTab is not an available option on the pull down menus and they can therefore not see the Configuration link in RT.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">Can someone please tell me what I need to modify to add this in</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS"> by hand</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">? Do I insert something into the ACL table? Or are there files to be edited? I’ve searched through the entire installation bundle and can’t find reference to it.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">PS</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">–</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS"> for those who (like me) suffered through MAJOR RT slowness, try on Solaris x86 or Linux, even Windows XP on a fast PC</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">–</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS"> amazing</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">difference!</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">(sure wish I</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">’</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">d tried that earlier!!) </FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT FACE="Wingdings" SIZE=2>J</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">As an idea of the difference, I ran RT</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">on a 420R 4x4 and saw</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">“</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">home</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">”</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS"> page loads consistently in the 11 second range. Some tickets and searches stretched into minutes!! Now, on a single CPU (desktop) PC, I am getting</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">instant page loads! The DB import on the 420R ran 8.5 hours. 1.5 hours on the PC! Yow!</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">Jesse and team, thanks for an amazing product and all your hard work!!!</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">Thanks!</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Comic Sans MS">Brent</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
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