Two ways I know of to accomplish this, most easy would be to create seperate emails for each one, and have your email handler do it for you, but if you must do it after the fact an on transaction scrip could pull this off for you.
<br><br><br>something like this perhaps in your on "action cleanup"<br><br> my $ticketObj = $self->TicketObj;<br> <br> #Map where item to find in subject,Queue to assign to.<br> my %queuemap = ('PC','PCQueue',
<br> 'SOFTWARE','SoftwareQueue',<br> 'EMAIL','EmailQueue');<br> <br> <br> foreach my $search(sort keys %queuemap)<br> {<br> if ($ticketObj->subject =~/\Q$search\E/)
<br> {<br> my ($status, $msg) = $ticketObj->SetQueue($queuemap{$search});<br> unless ($status) {<br> $RT::Logger->warning("unable to set new queue: $msg");<br> return undef;
<br> }<br> last; <br> };<br> };<br> <br> return 1;<br><br><br>of course this will map the first occurrance , so a subject saying "PC SOFTWARE" would get placed in the PC queue.
<br><br>Hope this helps (I'm sure somebody will have a more elegant solution)...<br><br>Rodney<br><br><br><div><span class="gmail_quote">On 4/26/06, <b class="gmail_sendername">Prasad Deshpande</b> <<a href="mailto:prasaddeshpande@bajajfinance.in" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
prasaddeshpande@bajajfinance.in</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;">Hi,</span></font></p>
<p><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;"> </span></font></p>
<p><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;">I am using RT 3.2.3, I have set one email-id for the
helpdesk. Now based on the subject I want to transfer the tickets to different
queues. </span></font></p>
<p><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;"> </span></font></p>
<p><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;">For example, I have assigned <a href="mailto:helpdesk@xyz.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
helpdesk@xyz.com</a> email-id to queue called general.
Now based on the subject like 'PC', 'Software', 'Email'
I want to move the tickets to PCQueue, SoftwareQueue, EmailQueue respectively.</span></font></p>
<p><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;"> </span></font></p>
<p><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;">Is anybody had implement this? Any help will be greatly
appreciated.</span></font></p>
<p><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;"> </span></font></p>
<p><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;">Thanks.</span></font></p>
<p><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;">Prasad Deshpande</span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
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